Visualize the status of your customer service with a
Zylinc Cloud Wallboard
Make call/email data and performance visible in real time – boosting team performance and supporting urgent, data-driven decisions.
Choose the standard view of the statistics for your Zylinc Cloud solution, or get a wallboard tailored to your exact needs!
Make data visible – and boost team performance and data-driven decisions
Many agents feel more motivated when they can see how many calls or emails they have handled – both individually and as a team. Displaying inquiries and service targets on a large screen helps increase overall performance.
For supervisors, a wallboard provides instant insights to make quick, informed decisions – for example, ensuring service targets are met. Alerts can also be configured for critical thresholds, such as when the call queue exceeds a set limit.
A complete overview
Monitor productivity and performance in real time across agents, queues, and all incoming and outgoing communications
One link, unlimited screens
Use your wallboard URL on as many monitors as you need – with remote access for teams at other locations
NPS/Zylinc Cloud Email?
No problem! If the data exists in Zylinc Cloud, we can display it on your wallboard
Your logo and colors
Add your logo, apply your brand colors, and customize the wallboard to perfectly match your brand identity!
Standard wallboard or customized wallboard?
A standard wallboard gives you a real-time snapshot on a large screen of the data included in the statistics module of your Zylinc Cloud solution. This can include, for example, the number of calls in queue, average waiting time, agent status, total number of calls, and more.
You receive a URL that you can use to display the wallboard on as many screens as you need. Remote access is also supported for distributed teams, hubs, or call centers across multiple locations.
If the standard wallboard doesn’t meet your needs, we can customize it – for example, to serve different departments, display specific performance metrics, or reflect your brand colors.
As long as the data exists in Zylinc Cloud, you decide what to visualize – and we build the wallboard from the ground up in close collaboration with you.
See examples of standard wallboards
Standard wallboard – an example
Here’s how Zylinc Cloud statistics are presented in a standard wallboard.
Please note that too many details can make the information harder to read and interpret from a distance.
Standard wallboard – another example
Here’s how the same Zylinc Cloud statistics can appear – in a different version of a standard wallboard.
Many of our customers who use customized wallboards choose to display fewer details – typically the number of calls in queue, calls in progress, and agent names and statuses. The simpler the setup, the clearer the overview.
Get started with wallboards – easily
A wallboard is an extension to your existing Zylinc Cloud solution, enabling you to quickly start visualizing your data.
Check with your partner to learn the pricing for your organization and how easily you can get started.
See all our add-ons
Get the most of your Zylinc solution. Choose from our range of plug-and-play add-ons.