ZYLINC CLOUD
Efficient customer contact. Better customer experiences.
Made in Denmark
Zylinc provides cloud-based software for managing phone calls and emails in receptions, switchboards, and contact centers.
We simplify communication so your customers are quickly and professionally connected to the right person – across departments, channels, and locations.
Nordic software, centered around people
Zylinc is a Danish, independent software company with more than 20 years of experience and over 2 million users. We develop switchboard and contact center solutions that help companies deliver strong customer experiences through better accessibility, greater collaboration, and deeper insights.
Our platform is built for the Nordic customer service culture — where trust, professionalism, and cross-functional collaboration are key to success.
The future of contact centers begins with Zylinc
We help your contact center excel in the three key areas that drive lasting customer connections.
One platform, two interfaces
Zylinc meets both the reception’s need for professional call handling and the contact center’s need for customer interaction, collaboration, and data insights. Scalable, simple, and efficient.
Why Zylinc?
Probably the best presence on the market
Consolidates and displays employee availability across MS Teams, mobile phones, calendars, and desk phones.
Works with any provider
Integrates seamlessly with your existing telecom provider and existing systems/ platforms – and moves with you if you change.
Built for collaboration
Makes it easy to find colleagues and deliver professional service – both internally and externally.
Flexible, scalable – built for growth
Start small, pay only for what you need and scale as your business evolves.
One platform. Multiple roles. Endless possibilities.
Data-driven insights
Track response times, reasons, performance, and CX metrics directly in Zylinc – or integrate with your BI system.
Scandinavian service culture
Supports Scandinavian customer service culture built on closeness, collaboration, and professionalism in every customer interaction.
We help more than 200 companies stay accessible to their customers
Service desk manager, Municipality:
It matters that it’s a Danish platform that is designed and built for the reality we work in
Zylinc has given us a flexible platform where both our reception and our support have a clear overview and can act quickly.
– IT Manager, Banking Sector
Inspiration, insights, and ideas for the future of customer engagement
Learn how technology, AI, and data are driving better customer experiences – and how others are making it work in practice. We share knowledge, perspectives, and experience from customers, experts, and our own solutions
NEW: Save time – and maximize the value of every conversation
Zylinc Post-Call Analytics
Customer conversations are one of the most valuable data sources in any organization. And often one of the least utilized!
Zylinc Post-Call Analytics uses AI to transcribe customer conversations word for word, enabling you to automate routine tasks, free up time for your employees, and turn conversations into actionable insights, such as:
- Automated call summaries
- Automated reason coding for every conversation
- Further analysis. providing insight into how to drive better customer experiences in the contact center; where there are opportunities for upsell – or risks of customer churn – and where agents perform well and where there is development potential
If you already use Zylinc Cloud, the solution is plug-and-play. It simply requires Zylinc Call Recording.
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Don’t miss the latest insights, guides, and key updates about Zylinc, our platform, services, and products – delivered straight to your inbox.
Get inspiration on how to make the most of your Zylinc solution, receive invitations to events such as trade shows, seminars, analyses, and user days — and stay up to date with what’s happening in the market.
Please note: Zylinc Engage only comes in Danish.
FAQ: Frequently asked questions about contact centres
Expand to see the answer by clicking the arrow next to the question.
1. What is a contact center?
A contact center is both a solution and a business function that manages customer interactions across multiple channels, typically phone, email, and chat. Its purpose is to help organizations handle inquiries efficiently, deliver great customer service, and gain valuable insights into customer needs. With a solution like Zylinc Cloud, conversations, data, and workflows are brought together in one platform, giving employees better visibility and enabling them to deliver a more connected customer experience.
2. What is the difference between a switchboard and a contact center?
A switchboard primarily focuses on transferring calls and ensuring customers quickly reach the right person or department. A contact center goes beyond call routing by supporting the entire customer interaction process – from receiving and routing inquiries to follow-up, reporting, and performance insights.
3. Which features should a modern contact center include?
A modern contact center should bring together the essential tools needed to manage customer interactions efficiently. This includes intelligent call and inquiry routing, real-time availability and presence, access to customer information, analytics and reporting, and seamless integration with business systems such as CRM platforms. Flexibility, ease of use, and continuous innovation are equally important. With Zylinc Cloud, all these capabilities are connected in a single platform that can be tailored to your organization’s needs.
4. How do you deliver customer service in a contact center?
Delivering great customer service in a contact center requires the right combination of technology, well-defined processes, and actionable insights. This means ensuring customers are quickly connected to the right employee, giving agents access to the information they need during every interaction, and continuously monitoring performance and customer experience. With Zylinc Cloud, your organization can take a more data-driven and structured approach to improving operations, empowering employees, and delivering better customer experiences.