We are Zylinc
Nordic software, centered around people
Zylinc is an independent Danish software company with over 20 years of experience and more than 2 million users. We develop switchboard and contact center solutions that help businesses deliver exceptional customer experiences through improved accessibility, enhanced collaboration, and greater insight.
Our philosophy
At Zylinc, we develop our solutions based on the Nordic customer service culture, where trust, professionalism, and collaboration are fundamental values.
We believe great customer experiences begin with people and the relationships we support. That’s why we use technology to enhance what builds strong connections: presence, insight, and consistency.
Our aim is to give our users clarity and capacity in their daily work, enabling them to deliver secure, professional, and value-creating service. At the same time, we help our customers streamline their operations and give them the freedom to continuously grow their business.
In close collaboration with customers, partners, and tech front-runners
The best solutions come from working closely with the people who use them. We actively collaborate with our customers – including those in the financial sector – to develop new features, AI services, user interfaces, and security and compliance measures.
Our solutions are delivered through a strong network of partners – including major telecom providers and experienced IT integrators. Together, we ensure high quality in delivery, onboarding, and support, as well as efficient utilization of telephony platforms. Learn more here
We collaborate with a range of technology partners —both those that supply systems for our customers’ IT landscapes and those whose technology we integrate into our platform. Examples include Frontdesk, nps.today, and the AI company Speechmatic.
Technology and security
Zylinc is a trusted technology partner with proven expertise and high standards. We adhere to relevant security and compliance requirements – including ISAE 3000 and 3402 – and collaborate with some of the most highly regulated industries, such as the financial sector.
We focus on what we do best: switchboard, contact center, and related functionality. For everything else, we offer flexible integrations and open APIs, ensuring our solution seamlessly connects with our customers’ existing systems.
When we implement new technologies – like AI – we do so with a clear approach/ follow a clear principle: technology must be proven. Moreover, it should support, not replace, employees, and must be easy to implement and use.
Read more about our technologies and our AI policy in our Trust Center here (In Danish)
Pas på hinanden
We work to build a culture of care that strengthens respect, safety, and human connection in customer service, while helping our customers deliver richer customer experiences.
Great customer service isn’t just about systems and KPIs – it’s about people.
That’s why we focus on the often-overlooked aspects of contact center life: how we treat one another, how we support each other, and how we create environments that enable both exceptional customer experiences and employee well-being.
In practice, we equip both employees and organizations with the knowledge and tools they need to grow – professionally and personally. In doing so, we help foster a customer service culture rooted in respect, empathy, and a sense of security.
FAQ: Frequently asked questions about Zylinc
Expand to see the answer by clicking the arrow next to the question.
1. Who is Zylinc?
Zylinc develops cloud-based solutions for switchboards, reception, and contact centers, helping organizations deliver efficient, professional customer and citizen services.
2. Where is Zylinc headquartered?
Zylinc is a Danish software company with Product Development, Product Management, Support, and Customer Success all managed in-house.
3. Which organizations use Zylinc?
Zylinc is trusted by both private and public sector organizations, including banks, utility companies, municipalities, and other organizations with demanding customer service and communication requirements.
4. How is Zylinc Cloud delivered?
Zylinc Cloud is delivered as a cloud-based SaaS solution hosted on Microsoft Azure and integrates with platforms including Microsoft 365, BroadWorks, and Dstny.
5. Does Zylinc sell directly or through partners?
Zylinc works with telecommunications providers, IT partners, and system integrators. Depending on your organization’s requirements, Zylinc Cloud can be delivered either directly by Zylinc or through one of our trusted partners.
6. How does Zylinc approach product development?
Product development is driven by close collaboration with customers and partners. We continuously introduce new features and regularly validate new ideas through Proof of Concept (PoC) projects conducted together with selected customers.
7. How does Zylinc approach Customer Success?
Our Customer Success team helps organizations maximize the value of Zylinc Cloud through ongoing guidance, business reviews, strategic advice, and regular discussions about new opportunities and best practices.
8. How can I learn more about Zylinc?
Explore our solutions, Knowledge Center, webinars, and other resources on our website, or contact us to discuss your organization’s needs and discover how Zylinc Cloud can support your customer service goals.
Get inspired
Great customer service starts with insight. Explore our expert tips, hands-on guides, and new ideas to help you deliver even better customer experiences.
Events
We regularly host events for customers and partners – from webinars to in-person seminars and themed days.
Newsletters
We regularly send out newsletters in Danish. Get relevant updates, expert insights, and product news – straight to your inbox.
Knowledge Hub
We run a insights hub featuring articles, whitepapers, and analyses on customer service, technology, and contact center strategy
Fact & figures
users
2.000.000 +
Nationalities at Zylinc
8
Installations
400+
Founded in
2005
Headquartered in
Copenhagen
… but no worries, plenty of our teammates hail from Jutland!
Certified in
ISAE 3402-2
The people behind Zylinc
Zylinc was founded in 2005 by Danish tech entrepreneur René Viborg as a subsidiary of the IT company IntraVision, originally under the name 4IPT.
The goal was to develop and deliver innovative solutions that bring IT and communication together, inspired by the fast-moving world of unified communications.
Today, Zylinc consists of a dedicated team of specialists in development, support, customer success, and product management – all working under one roof. This setup allows for fast decision-making, close collaboration, and a shared commitment to developing solutions that truly make a difference for our customers – and theirs.
Customer support
If you work with Zylinc as an end customer through one of our partners, please use the support channels agreed with your Zylinc partner.
If you work directly with Zylinc, you can open a ticket or call us.
Email: support@zylinc.com
Support: +45 8833 6645
For other questions please contact info@zylinc.com
Head Office
Zylinc A/S
Skelbækgade 4, 2. floor
1717 Copenhagen V
Denmark
CVR: 2888 8597
Telephone: +45 7023 2328
E-mail: info@zylinc.com