Built-in secure, flexible and auditable identity verification for your Contact Center
Zylinc MitID verification
Boost security and trust – and prevent fraud – by making MitID verification a seamless part of your customer journey. Easy to deploy, with no added complexity.
When security shouldn’t stand in the way of service …
With increasing regulations, rising customer expectations, and growing risks, identity fraud and social engineering are more pressing threats than ever. At the same time, legislation demands documented identity verification. Many companies respond by developing their own solutions – a costly and complex undertaking.
Zylinc’s MitID integration provides a proven, flexible, out-of-the-box solution that’s quick to deploy and works from from day one.
Designed for everyday customer interactions, our solution is especially well-suited for scenarios such as transfers and instant payments, issuing or blocking credit cards, address changes, opening or closing accounts and updates to customer information.
Professional, ready-to-use identity verification
Zylinc’s MitID verification takes place automatically through your IVR: The customer enters their CPR number via the phone. The system checks for a match with the phone number and sends a MitID request to the caller before connecting the call.
Delivering value to you and your customers with Zylinc’s MitID Verification by
1. Mitigating business risks
The solution actively cuts the risk of identity fraud and social engineering by verifying each person’s identity before sharing sensitive information or processing transactions and updates. This builds trust and safeguards both your customers and your business.
2. Simple implementation
Zylinc’s MitID solution requires only minimal installation and is easy to configure. It’s designed as an out-of-the-box solution, eliminating the need for costly and complex in-house development.
3. Streamlines workflows
Verification is performed automatically through IVR before the call is transferred to an agent – directly within your agents’ familiar interface. This seamless integration strengthens security without interrupting your existing workflows.
4. Better customer experiences
Customers experience a secure, modern and familiar verification process that’s fast and seamless. It delivers a professional touch and creates a positive customer experience.
Trusted technology partner
We use a technology broker for the solution, which facilitates the MitID request securely and with full auditability. If the company later wishes to switch brokers – for example, to BankData – this can be done at no additional cost.
Security and compliance
Zylinc’s solution is designed to meet the strictest security and compliance requirements. Identity is verified through a certified MitID broker approved by the Danish Agency for Digital Government. It supports:
- The Danish Financial Supervisory Authority’s requirements for outsourcing and supplier control
- KYC/AML and GDPR compliance
- Full audit logging and documentation with ISAE3402 certification
Installation and operation
The installation is straightforward:
We install a module on your Zylinc server, and open a port to Signaturgruppen.
The entire process is completed smoothly without disrupting daily operations and requires minimal involvement from IT.
FAQ: Frequently asked questions about Zylinc MitID validation
Expand to see the answer by clicking the arrow next to the question.
1. What is MitID validation in a contact center?
MitID validation provides a secure way to identify and verify customers during customer interactions. In a contact center, customers can confirm their identity using MitID before or during a conversation, eliminating the need for traditional security questions. With Zylinc Cloud, MitID validation can be integrated directly into your contact flows, enabling a more secure and seamless customer experience.
2. How does MitID validation work during a phone call?
MitID validation can be completed either while the customer is waiting in the queue—before the conversation begins – or initiated by an employee during the call. The customer receives a validation request and approves it using MitID on their mobile device or another supported device. Once the validation is complete, the employee receives confirmation and can continue the conversation with confidence that the customer’s identity has been verified. The entire process is integrated into Zylinc Cloud, supporting efficient workflows without unnecessary interruptions.
3. What are the security benefits of MitID compared to traditional verification methods?
MitID provides stronger and more reliable identity verification than traditional security questions, which can be time-consuming and, in some cases, less secure. It also helps reduce the risk of human error and social engineering attacks. With MitID validation in Zylinc Cloud, your organization can strengthen security while making customer verification faster and easier for employees.
4. When does it make sense to use MitID during customer interactions?
MitID validation is particularly valuable when handling sensitive information or making changes on behalf of a customer, such as in financial services, the public sector, and other highly regulated industries. Depending on your requirements, identity verification can be completed either before the conversation begins while the customer is in the queue or during the interaction itself.
5. How do you implement MitID validation in a contact center?
MitID validation is implemented as an integrated part of your Zylinc Cloud solution. This includes configuring the integration, defining where identity verification should take place—such as while the customer is in the queue or during the conversation—and training employees on the process. We work with you to ensure the solution aligns with your workflows, making secure customer verification a natural and efficient part of every interaction.
Would you like to learn more about MitID verification from Zylinc?
MitID verification is an extension to your Zylinc Cloud solution, allowing you to get started quickly and easily! Contact your partner to find out how you can strengthen security within your organization.
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