Zylinc CLOUD Navigator
A unified tool for better service across your organization
Empower every employee to deliver great customer service – no matter where they are in the organization.
When everyone has a complete overview of customers, colleagues, and calls, great service becomes a natural part of everyday work.
A shared foundation for better customer experiences and collaboration
In many organizations, customer service isn’t limited to the contact center – advisors, specialists, and administrative staff often play a vital role as well. When a customer calls an employee directly, or when a case requires involving the right colleague, having the proper tools is essential. Yet many companies still lack them today, resulting in gaps in the customer experience and making internal collaboration more difficult.
Zylinc Navigator addresses this by giving every employee a personal control center for telephony, availability, and customer information. It ensures a consistent and professional customer experience, no matter where in the organization the call lands – while strengthening collaboration across teams and departments.
How Zylinc Navigator works
Zylinc Navigator is a web and mobile application built on TDC Erhverv Scale or TDC Erhverv One+. The solution sits on top of your existing telephony system and enhances it with features and integrations that make communication and collaboration simple for every employee.
Zylinc Navigator unifies telephony, colleague presence, and customer information in a single, intuitive interface. Employees can easily manage availability rules, call forwarding, and messages, while automatically seeing colleagues’ status across Microsoft Teams, Outlook, mobile, and land-line. When a customer calls, the system performs a CRM lookup to instantly display relevant information — giving the employee immediate insight into who they’re speaking with.
Zylinc Navigator and Zylinc Cloud Contact Center share the same User Database, Presence Manager, and Lookup functionality. This ensures seamless integration between the two solutions, allowing them to complement each other with many of the same capabilities — tailored to different user profiles and business needs.
Benefits for the IT Administrator
Zylinc Navigator simplifies telephony management and brings day-to-day administration closer to the users. The result is lower costs, less complexity for the IT department, and an organization that collaborates more effectively across teams.
Benefits for users
Zylinc Navigator gives every employee clarity and control, making it easy to deliver professional service – even when customer service isn’t their main responsibility. At the same time, it strengthens collaboration across the organization, as colleagues can quickly be found and contacted based on their skills, area of expertise, and availability.
Who is the solution for?
Zylinc Navigator is ideal for companies that want to empower every employee to deliver a professional customer experience – without requiring them to be part of a traditional contact center setup.
Zylinc Navigator shares its features and data foundation with Zylinc Cloud Contact Center, but it’s more cost-effective than a full contact center agent license. This allows the solution to be deployed across a larger part of the organization, lowering the Total Cost of Ownership while enhancing the customer experience company-wide.
To use Zylinc Navigator, the company must have TDC Erhverv Scale or TDC Erhverv One+, both based on Cisco BroadWorks.
Want to see how Zylinc Navigator can transform your organization’s customer experience?
Contact us today to book a demo.
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