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Conferences, seminars, and knowledge-sharing days

We participate in a variety of conferences and seminars throughout the year. Recently, we’ve also resumed hosting knowledge-sharing days for stakeholders and customers. Here you can see when and where to meet us next – check back often to stay updated!

We look forward to sharing knowledge, experiences, and perspectives — and to seeing you there!

Webinar 5 February:
Creating calendar events on behalf of a colleague

Our calendar integration has received a significant upgrade that makes it even easier for your organization to manage meetings, absences, and coordination — including performing these tasks on behalf of other employees.

Please note: The webinar will be held in Danish.

Audience: Administrators, support teams, calendar managers, and employees who work with meeting scheduling

Date & time: 5 February 2026, 10:00–10:45 AM

Webinar 26 February:
Transcription and enhanced conversation summary

In 2026, we are launching an enhancement to our transcription feature – an improvement that allows you to edit conversation summaries and add your own notes, making your documentation even more accurate and valuable. This webinar will include a demo and a full walkthrough of the entire transcription solution from A to Z.

Please note: The webinar will be held in Danish.

Target audience: Administrators, CX managers, team leaders, power users, and others working with quality assurance, compliance, or documentation of customer interactions.

Date & time: 26 February 2026, 10:00–10:45 AM

Webinar 12 March:
Supervisor – Stronger support, better overview, and live management of agents

With the new features we are introducing, the supervisor role in Zylinc is receiving a significant upgrade. The enhancements provide better tools to support agents in real time, optimize service quality, and ensure rapid escalation when needed. In this webinar, we will demonstrate how supervisors and agents can collaborate even more closely – supported by intuitive tools, live notifications, and new opportunities for professional guidance.

The demo will be conducted by two presenters to showcase both the supervisor and agent perspectives in practice.

Please note: The webinar will be held in Danish.

Target audience: Team leaders, supervisors, operations managers, and anyone working with agent support, live quality assurance, or queue management.

Date & time: 12 March 2026, 10:00–10:45 AM