Zylinc for BANKS
Efficient and value-driving customer engagement – built in close collaboration with leading financial institutions
Get a unified platform that makes customer interactions more personal, consistent, and value-driven — across the entire bank and as customer needs continue to evolve.
The contact center in a new reality
The financial sector is navigating a new reality where customer expectations are evolving faster than ever before. Customer loyalty is under pressure, and competition now comes not only from traditional banks, but also from digital challengers, investment apps, and new services that make it easy for customers to switch – or combine – their financial solutions.
At the same time, more banking functions are moving to self-service channels. While efficient, this shift increases the need for every customer who does reach out to receive an experience that is seamless, personal, and truly value-adding. Customers expect you to understand their situation from the moment the interaction begins – and to act proactively.
Zylinc’s cloud-based contact center platform provides a simple, modern solution that unifies customer communication and collaboration across the entire organisation
Overview: A stronger contact center – built for the realities of modern banking
Zylinc provides a unified platform for telephony, contact center operations, and collaboration across the entire bank. The solution is designed for high security, efficiency, and simple administration, enabling you to deliver a consistent and personal customer experience – whether customers meet you in the contact center, from a home office, or anywhere else in the organisation.
At the same time, you gain a flexible platform that is continuously developed in close collaboration with Danish banks and the evolving needs of the financial sector.
Everyday features that truly matter
Intuitive user interface
Designed with employees at the center, giving them everything they need – without unnecessary clicks, delays, or confusion.
Markedets måske bedste presence
Få ét samlet overblik over medarbejderes tilgængelighed via Teams, kalender, IP-telefoni og mobil. .
Supports seamless cross-team collaboration
Easily find the right colleague and transfer calls with just a few clicks – across teams, departments, and locations.
Accessible from any device
Employees can work from home or on the go with the same functionality they have at the office.
Advanced analytics and CX insights
Gain visibility into performance, volume, customer experience, and behaviour – directly within the platform.
AI-powered automation and customer insights
Save time through automation and strengthen decision-making with analysis of call data and other interaction insights.
Zylinc Navigator – enabling better collaboration across the bank
Zylinc Navigator brings together availability, status, and contact information for all employees in the bank in one intuitive tool. This makes it easy for agents and advisors to find the right colleague, check availability, and collaborate seamlessly – even in complex organisations with many departments and areas of expertise.
With Zylinc Navigator, internal search time is reduced, call transfers become more accurate, wait times decrease, and customers receive a faster and more cohesive experience.
Zylinc Post-Call Analytics – new insights from every conversation
Zylinc Post Call-Analytics turns every customer interaction into actionable insight. The solution transcribes calls, automatically generates a concise summary, and produces organic reason codes that make it easy to understand why customers are contacting the bank.
For advisors and agents, this means more time with customers and fewer manual tasks. For leadership, it provides a strong foundation for continuous quality assurance, targeted coaching, skills development, and new analyses that support business development and enhance the customer experience.
MitID Validation – fast and secure customer identification
With Zylinc MitID Validation, customer identification can take place securely and efficiently already in the queue. The solution removes time-consuming manual steps and reduces the risk of errors, allowing advisors and agents to focus on the conversation and the customer’s needs.
MitID Validation supports customer trust, security, and operational efficiency – and frees up valuable time in a busy workday.
Meet us and get inspired
Zylinc Engage is the gathering point for events, webinars, expert articles, and best practices from our work with customers. Here, you can find fresh inspiration, meet our specialists, and stay updated on the latest developments in customer service, security, and employee enablement.
Get started with Zylinc
Get up and running quickly with a unified solution for telephony, contact center operations, and collaboration — all in one intuitive platform that strengthens the customer journey, reduces complexity, and helps the bank deliver a more proactive and consistent customer experience.