Built-in secure, flexible and auditable identity verification for your Contact Center
Zylinc MitID verification
Boost security and trust – and prevent fraud – by making MitID verification a seamless part of your customer journey. Easy to deploy, with no added complexity.
When security shouldn’t stand in the way of service …
With increasing regulations, rising customer expectations, and growing risks, identity fraud and social engineering are more pressing threats than ever. At the same time, legislation demands documented identity verification. Many companies respond by developing their own solutions – a costly and complex undertaking.
Zylinc’s MitID integration provides a proven, flexible, out-of-the-box solution that’s quick to deploy and works from from day one.
Designed for everyday customer interactions, our solution is especially well-suited for scenarios such as transfers and instant payments, issuing or blocking credit cards, address changes, opening or closing accounts and updates to customer information.
Professional, ready-to-use identity verification
Zylinc’s MitID verification takes place automatically through your IVR: The customer enters their CPR number via the phone. The system checks for a match with the phone number and sends a MitID request to the caller before connecting the call.
Delivering value to you and your customers with Zylinc’s MitID Verification by
1. Mitigating business risks
The solution actively cuts the risk of identity fraud and social engineering by verifying each person’s identity before sharing sensitive information or processing transactions and updates. This builds trust and safeguards both your customers and your business.
2. 2. Simple Implementation
Zylinc’s MitID solution requires only minimal installation and is easy to configure. It’s designed as an out-of-the-box solution, eliminating the need for costly and complex in-house development.
3. 3. Streamlining workflows
Verification is performed automatically through IVR before the call is transferred to an agent – directly within your agents’ familiar interface. This seamless integration strengthens security without interrupting your existing workflows.
4. Improving customer experience
Customers experience a secure, modern and familiar verification process that’s fast and seamless. It delivers a professional touch and creates a positive customer experience.
Trusted technology partner
Signaturgruppen acts as the technology broker for the solution, securely and reliably facilitating the MitID request. If your company later wishes to switch brokers – for example, to BankData – this can be done at no additional cost.
Security and compliance
Zylinc’s solution is built to comply with the highest security and regulatory standards. Identity verification is handled through Signaturgruppen A/S, a certified MitID broker authorized by the Danish Agency for Digitisation and trusted by BEC and Nordea. The solution supports:
- The Danish Financial Supervisory Authority’s requirements for outsourcing and supplier control
- KYC/AML and GDPR compliance
- Full audit logging and documentation with ISAE3402 certification
Installation and operation
The installation is straightforward:
We install a module on your Zylinc server, and open a port to Signaturgruppen.
The entire process is completed smoothly without disrupting daily operations and requires minimal involvement from IT.
Would you like to learn more about MitID verification from Zylinc?
MitID verification is an extension to your Zylinc Cloud solution, allowing you to get started quickly and easily! Contact your partner to find out how you can strengthen security within your organization.
See all our add-ons
Make the most of your Zylinc solution – choose among our out of the box integrations.