Zylinc for municipalities
One platform for efficient citizen services
Zylinc Cloud consolidates inquiries, creates a clear overview, and equips municipal employees with the tools they need to deliver high-quality service — across departments and administrative areas.
A solution for municipalities looking to elevate their citizen service experience and strengthen organizational efficiency
Municipalities today face increasing complexity in how they manage citizen interactions. This places higher demands on overview, coordination, and accessibility. There is a growing need for solutions that enhance cross-department collaboration, improve workflows, and support a professional and coherent service experience — all while meeting strict requirements for data security, documentation, and flexible integration.
With Zylinc Cloud, you get a switchboard and contact center solution designed specifically to meet these needs — making it easier to deliver high-quality service, maintain a clear overview, and support employees in their vital work.
Key features for modern citizen services
Below you’ll find a selection of core platform features and capabilities that are particularly important in a municipal context — from security and integrations to scalability.
Scalability and flexibility – as your needs evolve
Zylinc Switchboard is designed to fit your organization today and scale with you tomorrow.
With different agent types, you can tailor the solution to the various roles and responsibilities within your organization. You can start with the core features and later expand with the available add-ons, such as AI-powered tools. These are ready to use whenever the need arises – fully integrated into the Zylinc Cloud platform.
The result: A unified solution that can grow and evolve alongside your needs — without added complexity or compromises in usability or overview.
Features that make a real difference for your users every day:
We help you succeed in three crucial ways
A strong contact center requires more than good technology. It’s about having a platform that supports your daily operations, tools that enhance the citizen experience, and solutions that give employees the overview and confidence they need.
With Zylinc Contact Center, you get:
A powerful, flexible platform
An effective contact center requires a solid foundation. With Zylinc Cloud, municipalities gain a stable and flexible platform that brings all citizen interactions together in one place. We support integrations with specialised municipal systems, as well as structured logging and documentation to meet both GDPR requirements and statutory documentation obligations. The platform can be adapted to organisational differences and scaled as needed — without compromising on security or governance.
Better citizen insights and experiences
Zylinc Cloud supports consistent service across departments and makes it easy to follow up on citizen interactions. Municipalities can also access satisfaction measurements such as NPS and CSAT to gain insight into how citizens experience their contact with your services. In addition, AI-powered analytics can help identify patterns and needs in citizen inquiries — enabling you to be more proactive and targeted in your development efforts.
More bandwidth for your teams
Providing good service should be easy and meaningful. Employees in the contact center gain access to an intuitive tool that consolidates inquiries and provides a clear overview. User-friendly dashboards, insights into personal performance, and access to shared knowledge create better workflows and strengthen collaboration across teams. At the same time, management can draw on data and insights that support both skills development and strategic improvements.
Zylinc gives me a much better overview of my colleagues’ calendars and availability, making it easy to transfer calls quickly and accurately.
Vallensbæk Municipality handled around 4,000 inbound calls per month with approximately 1,300 employees, and the reception team struggled to maintain an overview of colleagues’ availability and calendar information. With Zylinc Cloud, the municipality now has a unified colleague overview, calendar visibility, and favourite lists — making it easy for the receptionist to locate the right person and transfer calls with just a few clicks.
Towards a seamless citizen journey:
Integration between Frontdesk and Zylinc
Zylinc and Frontdesk are working together to deliver a holistic solution for citizen services. One of the key features is enhanced calendar synchronisation, giving Frontdesk access to Zylinc’s calendar-based availability. This ensures that citizens can only book meetings with employees who are genuinely available — helping prevent double bookings and unnecessary cancellations.
Zylinc’s cloud-based contact center solution, combined with Frontdesk’s expertise in queue and appointment systems, is designed to create a smooth and efficient communication flow across departments and citizen service touchpoints. .
Inspiration, insights, and ideas for the future of customer engagement
Want to explore how technology, AI, and data can help create better customer experiences – and see how others are putting it into practice? We share knowledge, experiences, and perspectives from customers, experts, and our own solutions.
Get started with Zylinc
Whether you’re moving from another provider or ready to transition to the cloud, we’re here to help you map out your call flow and configure your solution — so you can get up and running quickly and smoothly.