ZYLINC CLOUD

The solution for efficient management of all your customer inquiries

Cloud based and easy to configure and administrate, so you can focus on delivering the best customer experience

Meet some of our customers

“Zylinc provides an overview that makes it easy to see the status of colleagues and transfer calls”

Lina, Receptionist i Brd. Klee A/S

Why Zylinc?

COLLEAGUE AVAILABILITY


See the current status of employees in the organization.

Achieve a complete overview across calendar, Teams, mobile and softphone.

You can easily and efficiently direct your customer to a relevant and available colleague within a specific area.

CALL HANDLING


Answer your customer inquiries wherever you are – from your mobile phone or desktop.

We provide you with the tools to solve your customers inquiries.

Make call handling simple, without compromising quality.

QUEUES AND IVR


Make sure your customers reach the most competent match to fit their needs with our advanced queue and IVR functions.
 
Create call flows that fit your organization and customize the solution to suit your needs with our user-friendly settings.

STATISTICS


The solution includes a browser-based statistics
module which makes it possible to view historical
data in an interactive interface.
 
All call-related data in our cloud solution is stored in Elastics and can be viewed in our dashboards. Search for specific events, periods or a combination of these.
 
Extend for Microsoft Power BI can be purchased additionally.

Access anywhere

Get access to Zylinc Cloud via mobile, telephone or softphone – no matter the device or location

Easy integration

Zylinc Cloud is easily integrated and works with your other platforms and IT-systems

Provider independent

Regardless the provider you choose you can use our solution

Flexible
user profiles

Choose the options to fit your organization’s needs and adjust as needed

Looking for the right solution for you?

Our partners are ready to assist