ZYLINC CLOUD
Efficient customer contact. Better customer experiences.
Made in Denmark
Zylinc provides cloud-based software for managing phone calls and emails in receptions, switchboards, and contact centers.
We simplify communication so your customers are quickly and professionally connected to the right person – across departments, channels, and locations.
People-centered software built in the Nordics
Zylinc is an independent Danish software company with more than 20 years of experience and over 2 million users. We develop switchboard and contact center solutions that help businesses deliver outstanding customer experiences through better accessibility, stronger collaboration, and deeper insights.
Our platform is built for the Nordic customer service culture — where trust, professionalism, and cross-functional collaboration are key to success.
The future of contact centers begins with Zylinc
We help your contact center excel in the three key areas that drive lasting customer connections.
One platform, two interfaces
Zylinc meets both the reception’s need for professional call handling and the contact center’s need for customer interaction, collaboration, and data insights. Scalable, simple, and efficient.
Why Zylinc?
Probably the best presence on the market
Consolidates and displays employee availability across MS Teams, mobile phones, calendars, and desk phones.
Works with any provider
Integrates seamlessly with your existing telecom provider and existing systems/ platforms – and moves with you if you change.
Built for collaboration
Makes it easy to find colleagues and deliver professional service – both internally and externally.
Flexible, scalable – built for growth
Start small, pay only for what you need and scale as your business evolves.
One platform. Multiple roles. Endless possibilities.
Data-driven insights
Track response times, reasons, performance, and CX metrics directly in Zylinc – or integrate with your BI system.
Scandinavian service culture
Supports Scandinavian customer service culture built on closeness, collaboration, and professionalism in every customer interaction.
Helping 200+ companies stay connected with their customers
Service desk manager, Municipality:
It matters that it’s a Danish platform that is designed and built for the reality we work in
Zylinc has given us a flexible platform where both our reception and our support have a clear overview and can act quickly.
– IT Manager, Banking Sector
Insights and inspiration for the future of customer contact
Learn how technology, AI, and data are driving better customer experiences – and how others are making it work in practice. We share knowledge, perspectives, and experience from customers, experts, and our own solutions
NEW: Handle calls and emails in the same platform
Zylinc Cloud Email
Your Zylinc solution can now handle emails with the same overview and queue logic as phone calls. With the new Zylinc Cloud Email, you get:
- Centralized view of incoming emails directly in the agent interface
- Queue-based assignment and prioritization with rules, SLAs, and statistics
- Unified performance overview for both email and calls in one analytics module
- AI-supported tagging, reason codes, and summaries are an option
With Zylinc Cloud Email, you take another step toward a fully integrated customer service experience — where every inquiry is handled professionally, regardless of channel.
Subscribe to our newsletter Zylinc Engage!
Don’t miss the latest insights, guides, and key updates about Zylinc, our platform, services, and products – delivered straight to your inbox.
Get inspiration on how to make the most of your Zylinc solution, receive invitations to events such as trade shows, seminars, analyses, and user days — and stay up to date with what’s happening in the market.
Please note: Zylinc Engage only comes in Danish.