Zylinc release notes 6.5u4.8

Version 6.5u4.8

Release date 24 January 2020

These release notes describe new features changes and bug fixes in the Zylinc 6.5u4.8 product suite compared with previous versions.

The Zylinc 6.5u4.8 product suite consists of:

  • Single-tenant platform:

    • Attendant Console

    • Contact Center

    • Service Center

    • Team Center (previously known as Employee Assistant or Operator)

    • Team Center for Web (previously known as Employee Assistant for Web or Web Operator)

    • Mobile

In cases where the Zylinc product suite is mentioned, information is relevant for all products listed in the previous.

The Zylinc 6.5u4.8 release is a minor release, that is you don't need to upgrade all your modules. Please read release notes for version 6.5:

Where it’s indicated, the described change/feature was available; if nothing is indicated, the feature is available in version 6.5u4.8 and onwards.

Users get the software from their Zylinc partner.

If you have Zylinc partner credentials, you can download all new updates from:

The 6.5u4.8 package ensures that the Zylinc product suite can be run in Azure with Elastic SQL Databases.

This allows the Zylinc product suite to be run directly in cloud infrastructure. It also contains new methods for authentication for SIP transport in order to be able to do SIPREC on third-party solutions in Azure or on Amazon Web Services.

ZyDesk has been upgraded to support new features from Sennheiser and Jabra. This requires new drivers from the relevant headset partners with new minimum requirements for .Net version 4.7.1.

Administration Portal

  • Added client secret input parameter to Skype for Business UCWA settings (requires future LyncUserProxy v1.6.15+)

  • Removed default precondition setting from SIP trunks

  • Added new settings to the IVR Menu page (digitLookup & digitSaveDb)

  • Added new settings on Switch server page (SIPS/RTPS may not yet be available on your Media Server, Switch Image aConf v7.59 or later is mandatory)

Switch Image aconf

  • Added support for saving SIPS transport configuration (Administration Portal v6.2.217+ is manadatory)

ZyDesk

  • Hold/resume support for Sennheiser headsets

  • Hold/resume disabled when using Skype for Business as softphone, as the Skype for Business client also receives relevant events

  • Dial Failed message text expanded to be more descriptive (requires ClientManager v6.0.188+)

  • Setting in ZyDesk Headsets-General to disable answer from headset when in wrap-up

  • Possible to use dock strip to open a collection of links

  • ZyDesk.ini parameter [JABRAOPTIONS] usingstdhid = true to force use of Jabra's STD_HID API (Jabra users: Jabra software must be upgraded to Jabra Direct 2.0)

  • Administration Portal 6.2.217.0

  • Android 3.6.46

  • Authentication Server 1.0.63

  • Avaya Integration Service 1.0.10.0

  • BridgeZygoRabbitMq Service 1.3.20.0

  • BroadWorks Directory Sync. 1.9.6.0

  • BroadWorks User Proxy 2.10.23.0

  • Caldav Sync/Google Sync 1.0.29.0

  • Cisco User Proxy 2.0.7.0

  • Client Access Service 1.2.15.0

  • Client Manager 6.0.192

  • Deployment Manager 2.1.235.0

  • Directory Server 1.6.24

  • Domino Server 4.1.5

  • Domino Synchronization 4.0.10

  • Email Queue Handler 1.5.12.0

  • Erlang 10.2

  • Exchange Sync. WS 1.4.69.0

  • External Chat Queue Handler 1.0.9.0

  • Forwarding Activity Server 1.0.13.0

  • Identity Server 1.0.18.0

  • IOS 3.1.9

  • Java 8u171

  • Lync Chat Queue Handler 2.0.24.0

  • Lync MSPL Manager 1.0.60.0

  • Lync User Proxy 1.6.8.0

  • Lync Web Chat 1.5.2

  • Messaging Portal 2.2.23

  • Mobile Presence 2.6.5.0

  • Organization Directory Service 1.2.0.0

  • Queue Manager 6.9.0.89

  • RabbitMQ 3.7.14

  • Remote Server Control 1.2.1.0

  • Sametime Presence v2 4.0.2

  • Service Manager 1.3.13.0

  • Sip User Proxy 2.0.17.0

  • SQL 11.0.5058.0

  • Statistics Portal 6.0.101

  • Switch Image 7.28

  • Switch Image aconf 7.59

  • Switch Image adminCLI 5.20

  • Switch Image flavor 347

  • Switch Image upgrade 7.25

  • Tomcat 8.5.31

  • Tunnelling Server 1.0.24.0

  • UCMA 5.0.8308.0

  • XMPP Queue Handler 1.1.14.0

  • XMPP User Proxy 1.1.10.0

  • ZyCore ID 3.1.56

  • ZyDataService 3.1.54

  • ZyDesk 7.1.47.0

  • ZyGo 1.5.7

  • Zylinc App. Readiness Tool 1.0.4

  • Zylinc Gateway 1.0.9.0

  • Zylinc Proxy 1.2.12

  • Zylinc Proxy Client 1.2.5

  • Zyte 6.0.36

  • Android v2

  • Avaya TSAPI Client

  • IOS v2

Multiple bugs have been fixed from the earlier releases up to the 6.5u4.8 release. We recommend that you look at the bugs created on the Zylinc support system to see in which version the given bug was corrected. All versions of the modules are compatible with earlier versions (if still supported).

Important bug fixes

Administration Portal

  • Corrected sox command for copying recording announcements and uploading custom announcements

Authentication Server

  • Further improvements when connecting to an Azure SQL database

Client Manager

  • Further improvements when connecting to an Azure SQL database

Deployment Manager

  • Multiple updates to support other modules (CoreDB: 18.163, StatDB: 6.9.51, Language (87443), Profiles (60898))

Messaging Portal

  • Further improvements when connecting to an Azure SQL database

Queue Manager

  • Minor updates

Statistics Portal

  • Database connections now made directly to database instead of SQL Server first

ZyCore ID

  • Further improvements when connecting to an Azure SQL database

ZyData Service

  • Further improvements when connecting to an Azure SQL database

ZyDesk

  • Fixed issue where calls from call history window failed
  • Corrected problems with setting ZyDesk in focus
  • Now able to edit notes on queues again

Zylinc support for Microsoft products follows Microsoft Product Lifecycle as described here:

Typically, when a Microsoft product has passed “Mainstream Support End Date,” it should no longer be expected to be supported by Zylinc solutions (although exceptions exist). This also includes products that Zylinc does not directly integrate with, such as Microsoft Office Excel, etc. For some Microsoft products, such as Internet Explorer, the End of Support date differs for different operating systems:

In these cases, Zylinc support should no longer be expected when none of the supported operating systems are listed in the Zylinc hardware recommendations.

Zylinc support of Cisco call manager follows supports the lifecycle of Cisco, which is described here:

For more information please see:

Minimum requirements for the Zylinc product suite: