Hardware & software recommendations

Kun slutbruger-hjælpen er for tiden oversat til dansk. Hjælp til installation og administration af Zylinc-løsninger er for tiden på engelsk.

Dette emne er fortrinsvis for administratorer og/eller folk som bestyrer en Zylinc-løsning

When you plan, install, or upgrade a Zylinc solution, consider these recommendations.

These are minimum recommendations that are likely to be relevant on new Zylinc solutions in typical usage scenarios. Special requirements may apply in your organization, in which case the recommendations may not be suitable for your organization. In such cases Zylinc will be happy to offer you individual advice, just get in touch.

For servers, especially for server hardware, you need to take several parameters into account, because each of those parameters will affect the load on your Zylinc solution.

The most important one is:

  • The number of endpoints—that is the number of people and other resources that your Zylinc solution must cover, and it includes everything from operators and receptionists to other colleagues, contacts, meeting rooms, projectors, and taxi companies that you want to be able to view information about in your Zylinc solution

The two second most important are:

  • The number of concurrent agents—that is the number of people who should be able to answer inquiries on your Zylinc solution's queues at the same time

  • The number of integrations to other communication systems—that is typically Skype for Business, Cisco, or BroadWorks—and the number of people who use each of those integrations

Other parameters also affect the load, and consequently which hardware you should use:

  • The number of inquiries that you expect to receive at busy times—for phone calls that's your expected BHCA (Busy Hour Call Attempts) value

    If you do a Google search for BHCA, you can find many good descriptions of how to calculate your BHCA value.

  • The number of client programs on your solution

  • The number of people and resources to be synchronized—that is the number of people and resources whose information must be kept up-to-date in the Zylinc solution through synchronization with the information source, for example Active Directory
  • How much people use their calendars—because those calendars must typically be kept up-to-date in the Zylinc solution too

This table gives you minimum recommendations based on your Zylinc solution's number of endpoints:

If your organization also uses agents and/or integrations to other communication systems, like Skype for Business, Cisco, or BroadWorks, you must multiply the number of endpoints by a certain factor to get the right minimum recommendations. View more about that after the table, where you'll also find calculators that help you quickly find the right minimum recommendations.

Endpoints Windows Application Server Linux Media Server SQL Server
0-500

  • Windows 2016 (Windows 2019 is supported too)

  • 16 GB RAM

  • CPU 4 cores

  • 1 Gbit network

  • 200 GB disk

  • .NET Framework 4.7.1

You can use virtualization for your Windows Application Server, regardless of the number of endpoints: If you use Hyper-V, use 2012 R2 or newer. If you use VMware ESXi, use 5.0 or newer.

  • Debian Linux image supplied by Zylinc

  • 8 GB RAM

  • CPU 2 cores

  • 1 Gbit network

  • 50 GB disk

  • SQL Server 2012 or newer, Standard Edition, running on Zylinc Windows Application Server
500-2500

  • Windows 2016 (Windows 2019 is supported too)

  • 32 GB RAM

  • CPU 8 cores

  • 1 Gbit network

  • 400 GB disk

  • .NET Framework 4.7.1

  • Debian Linux image supplied by Zylinc

  • 16 GB RAM

  • CPU 4 cores

  • 1 Gbit network

  • 100 GB disk

  • SQL Server 2012 R2 or newer, Standard Edition, running on Zylinc Windows Application Server
2500-10000

  • Windows 2016 (Windows 2019 is supported too)

  • 64 GB RAM

  • CPU 8 cores

  • 1 Gbit network

  • 1 TB disk

  • .NET Framework 4.7.1

  • Debian Linux image supplied by Zylinc

  • 16 GB RAM

  • CPU 4 cores

  • 1 Gbit network

  • 100 GB disk
10000+

  • Windows 2016 (Windows 2019 is supported too)

  • 64 GB RAM

  • CPU 8 cores

  • 1 Gbit network

  • 1 TB disk

  • .NET Framework 4.7.1

  • Debian Linux image supplied by Zylinc

  • 32 GB RAM

  • CPU 8 cores

  • 1 Gbit network

  • 200 GB disk

  • If you require a very high degree of availability, we recommend SQL Server 2012 R2 or newer, Enterprise Edition, running in a cluster with minimum 3 nodes

If you use agents on your Zylinc solution, multiply the number of concurrent agents (that's agents who should be able to work simultaneously) by 5, and add the result to your number of endpoints to find the right minimum recommendations.

Example: You have 2000 endpoints and 120 agents. You multiply the number of agents (120) by 5, and get 600. When you add that result to your number of endpoints, you get 2600. That means that you should follow the minimum recommendations for 2500-10000 endpoints, even though you have less than 2500 endpoints.

If your Zylinc solution has integrations to other communication systems, like Skype for Business, Cisco, or BroadWorks, you must multiply the number of endpoints by 1.7 for each integration to find the right minimum recommendations.

Example: You have 2000 endpoints and an integration to Cisco. You multiply the number of endpoints (2000) by 1.7, and get 3400. That means that you should follow the minimum recommendations for 2500-10000 endpoints, even though you have less than 2500 endpoints.

If you use agents as well as integrations to other communication systems, you must combine the factors.

Example: You have 2000 endpoints, 120 agents, and integrations to Skype for Business and Cisco. Your calculation will look like this: ((2000 + (120 × 5)) × 1.7) × 1.7 = 7514. That means that you should follow the minimum recommendations for 2500-10000 endpoints, even though you have less than 2500 endpoints.

For computers and devices that run Zylinc client applications we recommend the following.

These applications include, for example, Zylinc Attendant Console, Contact Center, and Service Center. Because they're all desktop clients, they're also collectively known as ZyDesk clients.

Minimum requirements

  • Windows 8.1

  • Resolution 1366×768 pixels

  • .NET Framework 4.7.1

  • 100 MB available disk space

  • 4 GB RAM

Recommendation

  • Windows 10

  • Resolution minimum 1366×768 pixels

  • Latest .NET Framework version

  • 1 GB available disk space

  • 8 GB RAM

Zylinc Mobile supports the two latest Android versions.

Numerous phones that run Android are available, with numerous different hardware configurations. Our experience is that Zylinc Mobile runs well on phones with these minimum specifications:

  • 1.5 GB RAM

  • 16 GB storage

  • CPU quad-core 1.2 GHz

  • Resolution 540×960 pixels

Zylinc Mobile supports these iOS versions on the devices listed under each version:

Zylinc Mobile supports iOS 13 on:

  • iPhone 11 Pro Max

  • iPhone 11 Pro
  • iPhone 11
  • iPhone XS Max
  • iPhone XS
  • iPhone XR
  • iPhone X
  • iPhone 8 Plus
  • iPhone 8
  • iPhone 7 Plus
  • iPhone 7
  • iPhone SE
  • iPhone 6S Plus
  • iPhone 6S

Zylinc Mobile supports iOS 12 on:

  • iPhone XS Max

  • iPhone XS

  • iPhone XR

  • iPhone X

  • iPhone 8 Plus

  • iPhone 8

  • iPhone 7 Plus

  • iPhone 7

  • iPhone SE

  • iPhone 6s Plus

  • iPhone 6s

  • iPhone 6

  • iPhone 5s