Zylinc release notes 6.5u4.5

Version 6.5u4.5

Release date 06 November 2019

These release notes describe new features changes and bug fixes in the Zylinc 6.5u4.5 product suite compared with previous versions.

The Zylinc 6.5u4.5 product suite consists of:

  • Single-tenant platform:

    • Attendant Console

    • Contact Center

    • Service Center

    • Team Center (previously known as Employee Assistant or Operator)

    • Team Center for Web (previously known as Employee Assistant for Web or Web Operator)

    • Mobile

In cases where the Zylinc product suite is mentioned, information is relevant for all products listed in the previous.

The Zylinc 6.5u4.5 release is a minor release, that is you don't need to upgrade all your modules. Please read release notes for version 6.5:

Where it’s indicated, the described change/feature was available; if nothing is indicated, the feature is available in version 6.5u4.5 and onwards.

Users get the software from their Zylinc partner.

If you have Zylinc partner credentials, you can download all new updates from:

Switch Image AdminCLI

  • Ensures all audio files are correctly encoded for on-the-fly transcoding

Switch Image upgrade

  • Update tgzs (Opus tools)

ZyDesk

  • Potential telephone numbers in a user's notes are now highlighted and can be dialed directly
  • Now possible to extend wrap-up multiple times in both Contact Center and Service Center
  • Hold/resume support for Jabra/Plantronics headsets (that have the relevant feature)
  • Administration Portal 6.2.203.0
  • Android 3.6.46
  • Authentication Server 1.0.60
  • BroadWorks Directory Sync. 1.9.6.0
  • BroadWorks User Proxy 2.10.23.0
  • Caldav Sync/Google Sync 1.0.29.0
  • Cisco User Proxy 2.0.7.0
  • Client Access Service 1.2.14.0
  • Client Manager 6.0.187
  • Deployment Manager 2.1.222.0
  • Directory Server 1.6.24
  • Domino Server 4.1.5
  • Domino Synchronization 4.0.10
  • Email Queue Handler 1.5.12.0
  • Exchange Sync. WS 1.4.69.0
  • External Chat Queue Handler 1.0.8.0
  • Forwarding Activity Server 1.0.13.0
  • Identity Server 1.0.18.0
  • IOS 3.1.9
  • Java 8u171
  • Lync Chat Queue Handler 2.0.24.0
  • Lync MSPL Manager 1.0.60.0
  • Lync User Proxy 1.6.7.0
  • Lync Web Chat 1.5.2
  • Messaging Portal 2.2.20
  • Mobile Presence 2.4.1.0
  • Queue Manager 6.9.0.81
  • Remote Server Control 1.2.1.0
  • Sametime Presence v2 4.0.2
  • Service Manager 1.3.12.0
  • SIP User Proxy 2.0.17.0
  • SQL 11.0.5058.0
  • Statistics Portal 6.0.94
  • Switch Image 7.28
  • Switch Image aconf 7.52
  • Switch Image AdminCLI 5.20
  • Switch Image flavor 347
  • Switch Image upgrade 7.25
  • Tomcat 8.5.31
  • Tunnelling Server 1.0.24.0
  • UCMA 5.0.8308.0
  • XMPP Queue Handler 1.1.13.0
  • XMPP User Proxy 1.1.8.0
  • ZyCore ID 3.1.52
  • ZyDataService 3.1.50
  • ZyDesk 7.1.43.0
  • ZyGo 1.5.7
  • Zylinc App. Readiness Tool 1.0.4
  • Zylinc Gateway 1.0.9.0
  • Zylinc Proxy 1.2.12
  • Zylinc Proxy Client 1.2.4
  • Zyte 6.0.36
  • Android v2
  • IOS v2

Multiple bugs have been fixed from the earlier releases up to the 6.5u4.5 release. We recommend that you look at the bugs created on the Zylinc support system to see in which version the given bug was corrected. All versions of the modules are compatible with earlier versions (if still supported).

Important bug fixes

Administration Portal

  • Multiple internal updates
  • Agent devices incorrectly changing to Avaya when modifying an agent's queue subscriptions

Client Manager

  • ZyDesk now also informed about queue weights to be used when sorting incoming channels

Lync MSPL Manager

  • Update to support new MS SIP headers introduced by Skype for Business 2015 CU8

Queue Manager

  • Agents in automatic mode not being offered calls after having camped a call

Switch Image aconf

  • Update tgzs: aconf v7.52

Switch image flaovor

  • Minor update tgzs: flavor 347

ZyDesk

  • Callback reason codes not presented, leading to callback being re-scheduled

  • Incoming channels can now be sorted properly on weight and priority

  • Contact Center: Call button sometimes grayed out when making outgoing calls

Zylinc support for Microsoft products follows Microsoft Product Lifecycle as described here:

Typically, when a Microsoft product has passed “Mainstream Support End Date,” it should no longer be expected to be supported by Zylinc solutions (although exceptions exist). This also includes products that Zylinc does not directly integrate with, such as Microsoft Office Excel, etc. For some Microsoft products, such as Internet Explorer, the End of Support date differs for different operating systems:

In these cases, Zylinc support should no longer be expected when none of the supported operating systems are listed in the Zylinc hardware recommendations.

Zylinc support of Cisco call manager follows supports the lifecycle of Cisco, which is described here:

For more information please see:

Minimum requirements for the Zylinc product suite: