Zylinc release notes 6.5u4.3

Version 6.5u4.3

Release date 23 September 2019

These release notes describe new features changes and bug fixes in the Zylinc 6.5u4.3 product suite compared with previous versions.

The Zylinc 6.5u4.3 product suite consists of:

  • Single-tenant platform:

    • Attendant Console

    • Contact Center

    • Service Center

    • Team Center (previously known as Employee Assistant or Operator)

    • Team Center for Web (previously known as Employee Assistant for Web or Web Operator)

    • Mobile

In cases where the Zylinc product suite is mentioned, information is relevant for all products listed in the previous.

The Zylinc 6.5u4.3 release is a minor release, that is you don't need to upgrade all your modules. Please read release notes for version 6.5:

Where it’s indicated, the described change/feature was available; if nothing is indicated, the feature is available in version 6.5u4.3 and onwards.

Users get the software from their Zylinc partner.

If you have Zylinc partner credentials, you can download all new updates from:

The following features are new in this version of the Zylinc product suite.

Client Access Service

  • New module for the Client API

  • Currently only mandatory when using the new Zylinc Mobile app

Identity Server

  • New module for authentication

  • Currently only mandatory when using the new Zylinc Mobile app

Switch Image aconf

  • Added diversion header in Spoken Absence forward

  • Playing beep to both parties when bridging a call

  • Added GDPR prompt for recording (external call recording)

  • Added recording header (external call recording)

ZyDesk

  • Can now forward to any number when creating absence

Zylinc Gateway

  • New module for distributing invocations on one ingress port to several backend locations.

  • Currently only mandatory when using the new Zylinc Mobile app

  • Administration Portal 6.2.193.0

  • Android 3.6.46

  • Authentication Server 1.0.60

  • Broadworks Directory Sync. 1.9.6.0

  • Broadworks User Proxy 2.10.23.0

  • Caldav Sync/Google Sync 1.0.29.0

  • Cisco User Proxy 2.0.7.0

  • Client Access Service 1.2.13.0

  • Client Manager 6.0.182

  • Deployment Manager 2.1.222.0

  • Directory Server 1.6.24

  • Domino Server 4.1.5

  • Domino Synchronization 4.0.10

  • Email Queue Handler 1.5.12.0

  • Exchange Sync. WS 1.4.69.0

  • External Chat Queue Handler 1.0.8.0

  • Forwarding Activity Server 1.0.13.0

  • Identity Server 1.0.18.0

  • IOS 3.1.9

  • Java 8u171

  • Lync Chat Queue Handler 2.0.24.0

  • Lync MSPL Manager 1.0.24.4

  • Lync User Proxy 1.6.7.0

  • Lync Web Chat 1.5.2

  • Messaging Portal 2.2.20

  • Mobile Presence 2.4.1.0

  • Queue Manager 6.9.0.79

  • Remote Server Control 1.2.1.0

  • Sametime Presence v2 4.0.2

  • Service Manager 1.3.12.0

  • Sip User Proxy 2.0.17.0

  • SQL 11.0.5058.0

  • Stat Portal 6.0.94

  • Switch Image 7.28

  • Switch Image aconf 7.51

  • Switch Image adminCLI 5.18

  • Switch Image flavor 346

  • Tomcat 8.5.31

  • Tunnelling Server 1.0.24.0

  • UCMA 5.0.8308.0

  • XMPP Queue Handler 1.1.13.0

  • XMPP User Proxy 1.1.8.0

  • ZyCore ID 3.1.52

  • ZyDataService 3.1.50

  • ZyDesk 7.1.36.0

  • ZyGo 1.5.7

  • Zylinc App. Readiness Tool 1.0.4

  • Zylinc Gateway 1.0.9.0

  • Zylinc Proxy 1.2.12

  • Zylinc Proxy Client 1.2.4

  • Zyte 6.0.36

  • Android v2

  • iOS v2

Multiple bugs have been fixed from the earlier releases up to the 6.5u4.2 release. We recommend that you look at the bugs created on the Zylinc support system to see in which version the given bug was corrected. All versions of the modules are compatible with earlier versions (if still supported).

Important bug fixes

Client Manager

  • Agent outgoing call caller ID sometimes ends up being Anonymous

  • Skype for Business status On-the-phone handled incorrectly

  • Client Manger doesn't recover after an extended SQL outage

  • Agent may remain stuck in busy when leaving Follow me mode in certain scenarios

Deployment Manager

  • Multiple updates to support other modules

  • CoreDB 18.158, StatDB 6.9.19, Language (82993), Profiles (60898)

External Chat Queue Handler

  • Now possible to configure logging (nlog.config in installation directory)

Switch Image aconf

  • Error in parsing diversion headers with comma-separated entries

Switch Image AdminCLI

  • Corrected issue when changing hostname in azure deployments

XMPP Queue Handler

  • Chat conversation and metadata now logged in StatDB

ZyDesk

  • Corrected error message regarding license on startup

  • Record button missing when using third-party recording (Apresa)

  • Now possible to edit a queue's keywords again

  • Corrected issue that may cause ZyDesk to freeze

Zylinc support for Microsoft products follows Microsoft Product Lifecycle as described here:

Typically, when a Microsoft product has passed “Mainstream Support End Date,” it should no longer be expected to be supported by Zylinc solutions (although exceptions exist). This also includes products that Zylinc does not directly integrate with, such as Microsoft Office Excel, etc. For some Microsoft products, such as Internet Explorer, the End of Support date differs for different Operating Systems:

In these cases, Zylinc support should no longer be expected when none of the supported operating systems are listed in the Zylinc hardware recommendations.

Zylinc support of Cisco call manager follows supports the lifecycle of Cisco, which is described here:

For more information please see:

Minimum requirements for the Zylinc product suite: