Zylinc release notes 6.5u4.18

Version 6.5u4.18

Release date 5 June 2020

These release notes describe new features, changes, and bug fixes in the Zylinc 6.5u4.18 release.

In cases where the Zylinc product suite is mentioned, information is relevant for all products.

The Zylinc 6.5u4.18 release is a minor release, that is you don't need to upgrade all your modules. Please read release notes for version 6.5:

Where it’s indicated, the described change/feature was available; if nothing is indicated, the feature is available in version 6.5u4.18 and onwards.

Users get the software from their Zylinc partner.

If you have Zylinc partner credentials, you can download all new updates from:

  • BroadWorks User Proxy 2.10.25

  • Client API 1.2.18

  • Client Manager 6.0.201

  • Deployment Manager 2.1.254.0

  • Forwarding Activity Server 2.0.12

  • Queue Manager 6.9.1.23

  • Switch Image aConf 7.67 (7.25)

  • ZyDesk 7.1.56.0

This release does not include any new features.

Multiple bugs have been fixed from the earlier releases up to the 6.5u4.18 release. We recommend that you look at the bugs created on the Zylinc support system to see in which version the given bug was corrected. All versions of the modules are compatible with earlier versions (if still supported).

Important bug fixes

BroadWorks click to dial not allowed in Remote Office mode

  • When requesting a click to dial (also known as click2dial, click-2-dial, or click-to-dial) call for a BroadWorks user, the operation failed if the requesting user had the BroadWorks Remote Office service activated. This has been corrected.

    Requires the following package updates:

    • BroadWorks User Proxy 2.10.25

Client API absence endpoints ignored Category parameter

  • When requesting create and/or get absence appointments, the request ignored the appointment parameter Category. The create and get absence endpoints now both support categories.

    Requires the following package updates:

    • Client API 1.2.18

Unable to delete absence appointments using Client API

  • When requesting deletion of an absence appointment using the Client API, the operation failed, and the absence appointment remained in the system. This has been corrected. Bug: 30271.

    Requires the following package updates:

    • Client API 1.2.18

    • Client Manager 6.0.201

    The Database Service is no longer required and has been withdrawn.

Missing language tokens for agent forwarding warning

  • ZyDesk language tokens for displaying a warning to agents, if a forwarding was identified on their agent device, were missing, and therefore no warning text was displayed. Language tokens have been added for Danish and English. Bug: 29688.

    Requires the following package updates:

    • Language Tokens DA and EN version 89614 (Deployment Manager 2.1.254)

Calendar-based forwarding not removed on appointment end

  • When calendar-based forwarding was active, the forwarding was in some scenarios not removed when the appointment period ended. This has been corrected. Bug: 30227.

    Requires the following package updates:

    • Forwarding Activity Server 2.0.1

Camped calls at idle extensions could be dropped

  • When an agent camped a call in ZyDesk toward an idle extension, the call could end up being dropped. This has been corrected. Bug: 30249.

    Requires the following package updates:

    • Switch Image aConf 7.67

ZyDesk Operator unable to dial numbers starting with * or #

  • ZyDesk Operator users were unable to dial numbers that started with the special characters * or #. This has been corrected. Bug: 30254.

    Requires the following package updates:

    • ZyDesk 7.1.56

ZyDesk search didn't automatically select match

  • When searching for people in ZyDesk, the search result, when searching for letters, didn't automatically select the matched person in the Time component, so it wasn't possible to quick-dial the required person. This has been corrected. Bug: 30269.

    Requires the following package updates:

    • ZyDesk 7.1.56

Unable to transfer calls with ENTER key

  • In ZyDesk, some settings combinations could make transfers with the shortcut key ENTER have no effect. This has been corrected. Bug: 30244.

    Requires the following package updates:

    • ZyDesk 7.1.56

Zylinc support for Microsoft products follows Microsoft Product Lifecycle as described here:

Typically, when a Microsoft product has passed “Mainstream Support End Date,” it should no longer be expected to be supported by Zylinc solutions (although exceptions exist). This also includes products that Zylinc does not directly integrate with, such as Microsoft Office Excel, etc. For some Microsoft products, such as Internet Explorer, the End of Support date differs for different operating systems:

In these cases, Zylinc support should no longer be expected when none of the supported operating systems are listed in the Zylinc hardware recommendations.

Zylinc support of Cisco call manager follows supports the lifecycle of Cisco, which is described here:

Zylinc support for Avaya Aura follows the Avaya product life cycle which is described here:

For more information please see:

Minimum requirements for the Zylinc product suite: