Zylinc release notes 6.5u4.17

Version 6.5u4.17

Release date 25 May 2020

These release notes describe new features, changes, and bug fixes in the Zylinc 6.5u4.17 release.

In cases where the Zylinc product suite is mentioned, information is relevant for all products.

The Zylinc 6.5u4.17 release is a minor release, that is you don't need to upgrade all your modules. Please read release notes for version 6.5:

Where it’s indicated, the described change/feature was available; if nothing is indicated, the feature is available in version 6.5u4.17 and onwards.

Users get the software from their Zylinc partner.

If you have Zylinc partner credentials, you can download all new updates from:

  • Administration Portal 6.2.233.0

  • Client Manager 6.0.200

  • Deployment Manager 2.1.251.0

  • Exchange Sync 1.6.6

  • Queue Manager 6.9.1.21

  • ZyDesk 7.1.55.0

This release does not include any new features.

Multiple bugs have been fixed from the earlier releases up to the 6.5u4.17 release. We recommend that you look at the bugs created on the Zylinc support system to see in which version the given bug was corrected. All versions of the modules are compatible with earlier versions (if still supported).

Important bug fixes

Exchange private group member appointments displayed

  • Users who were part of an Exchange Sync private group did in some scenarios not have their subjects masked as private. This has been corrected. Bug: 30240.

    Requires the following package updates:

    • Exchange Sync 1.6.6

ID lookup didn't search on returned calls

  • When an agent was in the process of handling a returned call, the ID lookup was not performed, and the agent couldn't look up the inquirer's data. This has been corrected. Bugs: 29236, 29951.

    Requires the following package updates:

    • Client Manager 6.0.200

    • Queue Manager 6.9.1.21

    • ZyDesk 7.1.55

    • StatDB 6.9.58 (Deployment Manager 2.1.251)

SIP trunk company name setting characters not supported

  • The Administration Portal SIP trunk configuration page didn't allow some simple characters in the company name setting, which meant that SIP trunk settings couldn't be saved. This has been corrected. Bug: 30196.

    Requires the following package updates:

    • Administration Portal 6.2.233

Unable to transfer to mobile using shortcut

  • When using ZyDesk, agents couldn't use the defined shortcut to transfer calls to the mobile phone number of users that they'd selected in the Time component. This has been corrected. Bug: 30241.

    Requires the following package updates:

    • ZyDesk 7.1.55

Unable to camp calls at a Skype for Business users

  • When using ZyDesk, agents couldn't camp calls toward Skype for Business users. This has been corrected. Bug: 30213.

    Requires the following package updates:

    • ZyDesk 7.1.55

Zylinc support for Microsoft products follows Microsoft Product Lifecycle as described here:

Typically, when a Microsoft product has passed “Mainstream Support End Date,” it should no longer be expected to be supported by Zylinc solutions (although exceptions exist). This also includes products that Zylinc does not directly integrate with, such as Microsoft Office Excel, etc. For some Microsoft products, such as Internet Explorer, the End of Support date differs for different operating systems:

In these cases, Zylinc support should no longer be expected when none of the supported operating systems are listed in the Zylinc hardware recommendations.

Zylinc support of Cisco call manager follows supports the lifecycle of Cisco, which is described here:

Zylinc support for Avaya Aura follows the Avaya product life cycle which is described here:

For more information please see:

Minimum requirements for the Zylinc product suite: