Zylinc release notes 6.5u2

Version 6.5u2

These release notes describe new features changes and bug fixes in the Zylinc 6.5u2 product suite compared with previous versions.

The Zylinc 6.5u2 product suite consists of:

  • Single-tenant platform:

    • Attendant Console

    • Contact Center

    • Service Center

    • Employee Assistant (previously known as Operator)

    • Employee Assistant for Web (previously known as Web Operator)

    • Mobile Operator

    • Mobile Agent

In cases where the Zylinc product suite is mentioned, information is relevant for all products listed in the previous.

The Zylinc 6.5u2 release is a minor release, that is you need to upgrade all your modules. Please read release notes for version 6.5:

Where it’s indicated, the described change/feature was available; if nothing is indicated, the feature is available in version 6.5u2 and onwards.

If you have Zylinc partner credentials, you can download all new updates from:

The following features are new in this version of the Zylinc product suite.

Administration Portal

  • Options to determine which field to use for authenticating users in Active Directory

  • Support for Ukranian on Media Server

  • Search field on queue list pages

Authentication Server

  • Options to determine which field to use for authenticating users in Active Directory

  • MD5 no longer used unless specifically configured in Administration Portal

BroadWorks

  • Added support for OCI-P

  • Calendar-based forwarding - do not disturb setting

Client Manager

  • Click to Dial enhanced with transfer, agent transfer, and queue transfer options

Deployment Manager

  • CoreDB: 18.140, StatDB: 6.7.14, Language (82993), Profiles (60898)

External chat queue handler

  • New module for handling an external chat provider

Forwarding Activity Server

  • Replaces the Forwarding Server and Activity Server Modules

Statistics Portal

  • Added ability to handle multiple providers

Statistics Portal

  • Added audit logs version 1

Switch Image

  • Includes adminCLI v5.16, aconf v7.32, flavor-345, en_3.02, da_3.01, jre-8u171, tomcat 8.5.31

Switch Image AdminCLI

  • Asterisk manage_langs available in AdminCLI for managing Asterisk audio languages

  • Pjsip logging state now persisted across Asterisk reloads

Tunneling Server

  • Removed support for use of internal softphone

ZyDesk

  • New incoming channels component

  • Administration Portal v6.2.147.0 introduced

  • Authentication Server v1.0.47 introduced

  • Cisco User Proxy v1.1.61.0 introduced

  • Client Access Service v1.0.66.0 introduced

  • ClientManager v6.0.134 introduced

  • Database Service v1.0.14.0 introduced

  • DirectoryServer v1.6.24 introduced.

  • Email Queue Handler v1.5.8.0 introduced

  • External Chat Queue Handler v1.0.7.0 introduced

  • Forwarding Activity Server v1.0.10.0 introduced

  • Java v.8u171 introduced.

  • Lync Chat Queue Handler v2.0.24.0 introduced

  • Lync MSPL Manager v1.0.24.4 introduced

  • Lync User Proxy v1.5.32.0 introduced

  • Messaging Portal v2.2.17 introduced

  • Queue Manager v6.8.2.31 introduced

  • Sip User Proxy v2.0.17 introduced

  • Service Manager v1.2.13.0 introduced.

  • Statistics Portal v6.0.87 introduced.

  • Tomcat v8.5.31 introduced.

  • Switch Image aconf v7.32 introduced

  • Switch Image adminCLI v6.15 introduced

  • Switch Image flavor flavor-343 introduced

  • XMPP User Proxy v1.1.6.0 introduced

  • ZyCore ID v3.1.52 introduced

  • ZyDataService v3.1.48 introduced

  • ZyDesk v7.0.42.0 introduced

Multiple bugs have been fixed from the earlier releases up to the 6.5u2 release. We recommend that you look at the bugs created on the Zylinc support system to see in which version the given bug was corrected. All versions of the modules are compatible with earlier versions (if still supported).

Zylinc support for Microsoft products follows Microsoft Product Lifecycle as described here:

Typically, when a Microsoft product has passed “Mainstream Support End Date,” it should no longer be expected to be supported by Zylinc solutions (although exceptions exist). This also includes products that Zylinc does not directly integrate with, such as Microsoft Office Excel, etc. For some Microsoft products, such as Internet Explorer, the End of Support date differs for different Operating Systems:

In these cases, Zylinc support should no longer be expected when none of the supported operating systems are listed in the Zylinc hardware recommendations.

Zylinc support of Cisco call manager follows supports the lifecycle of Cisco, which is described here:

For more information please see Zylinc unified help:

Minimum requirements for the Zylinc product suite:

It's especially important that you know that Zylinc 6.5 requires .NET Framework 4.7.1.