Use ZyDesk client to test the system

1. Restart Zylinc Windows Application Server

2. Wait for the server to come back online

3. Log in to the server with an administrator user

4. Wait three minutes, so that Automatic (Delayed Start) services have time to start

5. Start Deployment Manager

6. In the Deployment Manager menu, select Deployment > Windows Services

7. The following services should show Running in the Status column:

   • Apache Tomcat with a name that ends with ZyTomcat1-8080-8443

   • Apache Tomcat with a name that ends with ZyTomcat2-8081

   • Zylinc Queue Manager

   • Zylinc Service Manager

   • Zylinc ZyGo

If one or more of those services aren't running, you can use Notepad++ to inspect the respective log files. Search for the word error or the word exception inside the respective log files. This will often provide you with information about what went wrong.

1. Start Putty

2. Connect to Media Server

3. Log in as admin

4. Type system reboot

5. Type y and press ENTER to reboot the server

6. Wait for the server to come back online
7. Test that Administration Portal is accessible after the reboot

1. Start ZyDesk

2. Log in with

   Username: administrator@zylinc.com

   Password: password

3. In the status bar at the bottom of the Zylinc program window, double-click the icon to view your connection status.

4. Everything should be connected. If one or more items aren't connected, you can use Notepad++ to inspect the respective log files. Search for the word error or the word exception inside the respective log files. This will often provide you with information about what went wrong.

5. Leave ZyDesk open. You'll need it in the following.

1. In the Administration Portal menu, select QUEUES > Wallboard Profiles.
2. Click TestWallBoard (that you created earlier).
3. In Link, click the link. Wallboard should open.
4. In TestQueue1000 (that you created earlier), Agents Online should show the value 1, because ZyDesk is open.
5. Click TestQueue1000.
6. Idle Agents should show the value 1.
7. Close ZyDesk).
8. Idle Agents should change to the value 0.

You can use the third-party MicroSIP softphone to call the queue and test that the Zylinc solution works.

MicroSIP can’t run on the same computer as ZyDesk, because the two softphone products use conflicting UDP ports. Because you already use Zylinc Windows Application Server to run ZyDesk, you must install MicroSIP somewhere else.

MicroSIP requires a sound card and microphone, which is not always available via remote desktop connections, so install MicroSIP directly on a computer that hasn't got ZyDesk installed, but has a sound card and microphone:

1. Download and install MicroSIP

2. In the MicroSIP menu, select Settings

3. In DTMF-Method, select SIP-INFO

4. In the MicroSIP menu, select Add Account…

5. In SIP Proxy, enter <MediaServer>:5060, for example MediaServer:5060

6. In User, enter the A-number that you'll pretend to call from

7. In Domain, enter the word domain (this field isn't used, but it mustn't be empty)

Earlier, you created the voice queue TestQueue1000. You can now use MicroSIP to make a test call to that queue, and use ZyDesk softphone to answer the call.

1. In the Administration Portal menu, select QUEUES > Voice Queues

2. Click TestQueue1000

3. Click OPENING HOURS (located in the top right corner)

4. Make sure that the queue is open. If it isn't, you can either extend its opening hours, or you can add an exception on the queue. This is how you add an exception that'll make the queue open:
   1. In Exceptions on queue, select Open
   2. Select All Day
   3. Click the right arrow icon to add the exception to the queue.

5. On the Zylinc Windows Application Server, start ZyDesk, and log in with

   Username: administrator@zylinc.com

   Password: password

6. On the test computer, use MicroSIP to call number 1000

7. In the ZyDesk program on the Zylinc Windows Application Server, click Answer

8. Click Hold

9. You should hear music-on-hold in the MicroSIP softphone

10. Click Resume in the ZyDesk program, and music-on-hold should stop in the MicroSip softphone.

11. Click Hang Up in the ZyDesk program

12. The call should end in both MicroSIP and ZyDesk

Depending on your organization's needs, you can now start to:

• Set up integration to Active Directory to add the users of your organization

• Set up calendar synchronization to make users' calendars visible in the Zylinc A/S clients

• Set up integration to Cisco, integration to Skype for Business, or integration to BroadWorks PBX so that line status becomes visible, and so that you can transfer calls and use third-party phones and softphones as agent devices

• Set up presence from other sources, for example mobile presence or IM presence

• Add additional Zylinc features to your solution, for example e-mail queues, chat queues, forwarding, etc.

• Add additional client types, for example ZyMobile agent

• You can check your Antivirus settings

• You can review your Backup and restore procedure