Forward calls to other phones

You can forward calls in Zylinc Attendant Console, Contact Center, and Service Center to another phone. You typically do this for others, but you can also forward your own calls if your Zylinc administrator has set that up.

  1. In the Time overview, right-click the person you want to set up forwarding for, and select Set Forward for ...

  2. Select whether you want to forward calls to an Office or Mobile phone.

  3. Select who should receive the forwarded calls.

    You can also enter a number directly in the field.

  4. If used in your organization, select whether the forwarding should be permanent. Normally, regular forwarding is overruled by any calendar-based forwarding, but if you make the forwarding permanent, it'll overrule any calendar-based forwarding that has been set up for the person in question.

  5. Forwarding will be active as soon as you click OK.

To end forwarding:

  • In the Time overview, right-click the person you want to end forwarding for, and select Remove Forward for ...

You can specify that a person's calls should be forwarded during a certain period of time, for example from 10.15 on Thursday 14 November until 09.30 on Friday 15 November.

You typically set up such a forwarding because the person will be absent during the forwarding period. That's why the feature is described in Create absence for someone else.

Calendar-based forwarding ensures that calls are forwarded when the user has a certain type of appointment in their calendar. This kind of forwarding is automatically deactivated when the appointment is over.

Related: If you're an administrator, you can learn how to set up calendar-based forwarding in Set up calendar-based forwarding and spoken absence.

Calendar-based forwarding will overrule regular forwarding. To avoid this, you can make the regular forwarding permanent. The only difference between regular and permanent forwarding is that permanent forwarding isn't overruled by calendar-based forwarding.

You set up permanent forwarding in the same ways as regular forwarding. You just need to select Permanent forwarding when you set it up.

The Permanent forwarding option isn't available in all organizations. Ask your Zylinc administrator if you're in doubt.

Forwarding of your own calls isn't available in all organizations. Ask your Zylinc administrator if you're in doubt.

If your organization permits it, you can forward your own calls:

  1. In the Time overview, right-click the person you want to receive your calls, and select Forward to ...

  2. If used in your organization, select whether the forwarding should be permanent. Normally, regular forwarding is overruled by any calendar-based forwarding, but if you make the forwarding permanent, it'll overrule any calendar-based forwarding that has been set up for you.

  3. Forwarding will be active as soon as you click OK.