Change settings

If you select File > Settings in the Zylinc Attendant Console, Contact Center, or Service Center top menu, you can adjust the appearance and features of your program.

If you're logged in as an administrator, any changes that you make to settings will affect all users of the program.

If you're not logged in as an administrator, but you share the computer that runs the program with other people, your settings changes may affect your colleagues. This is because some of the settings are computer-specific.

Some settings require a restart of the program to take effect.

There are many settings, and the following only describes the most used settings. You may also find that settings are described here, but not available in your program. That's because some features and settings may not be supported by your specific program. Ask your Zylinc administrator if you're in doubt.

Settings are grouped by category, under the main category Interface:

  • Interface > Operator> Defaults: Select which type of phone number (mobile, office phone, etc.) to use by default when you select a user.

  • Interface > Presence > Unified Presence: Select which sources (mobile, calendar, Skype for Business, etc.) to use for the unified presence status that you can view in the View people, resources, and availability.

  • Interface > Program > Select Language: Change the language of the program.

  • Interface > Program > Skin: The skin determines what the graphical elements look like. You can also select a font size that's smaller or larger than the default.

  • Interface > Search > Aliases: View, create, and remove your alias search options (see Search for more). First, select the character that you want to use as an alias. Then select which field to use when you type your alias character. Finally, select whether the search should be exact or not. You can't reuse characters or select other characters than those suggested.

  • Interface > Search > Hide users: Select when you want to view users in the Time overview, always or only when you search. You can also select whether your favorites should be hidden in the Time overview when you search.

  • Interface > Shortcuts > Program: Create a global shortcut to bring the program into focus (for example if it's hidden behind another window). You can also create a shortcut to open the Zylinc help.

  • Interface > Shortcuts > Search: Create shortcuts to move the focus to the search field, or to clear it. You can also create shortcuts for previous and next searches.

    How does the Next Search shortcut work?ClosedIt's useful if you've used a shortcut to go to your previous search, and you then want to go to your latest search again.

  • Interface > Shortcuts > Time: Create shortcuts for when you use the Time overview, including the ability to refresh information, sort information, send messages, and create absence.

  • Interface > Startup > Login: Customize the startup and login procedure. You can set the login window to always appear when you start the program, even if users have selected Remember me. You can also select whether to always show the Start Profile window or skip it when possible. If you choose to skip the window when possible, and you only have one Zylinc program, the window will not show up.

    What if I'm an administrator?ClosedThe Start Profile window is where you can select to use administrator mode when you log in. Because of that, the window will not be skipped if you have the rights to use administrator mode.

  • Interface > Time > Calendar: Select how many days to show in the calendar and in the Time overview.

  • Interface > Time > Available From: Select what the Available from column in the Time overview is based on. You can select a minimum number of minutes for which users should be available before they are displayed as available in the Time overview.

    Example: If you set the value to 15 minutes, and someone is only available for 10 minutes between two meetings, you'll not see them as available until the second meeting is over.