Back up data and take system down

This information is primarily for administrators and/or people who manage Zylinc solutions

Back up audio files on Media Server

The backup is saved in ZyDB database, so make sure you do this before you make backups of the databases:

  1. In the Administration Portal menu, select INSTALL > Database Connection
  2. Click Backup Audio
  3. Click Export Audio
  4. Use the Save as function in your browser to save the downloaded audio backup file AudioBackup_CID.tgz to your backup folder.

Back up configuration of Media Server

  1. Log in to the Media Server console (AdminCLI) as the following user:

    User: admin

    Password: The password for Unix user admin for AdminCLI

  2. Type the command system summary

  3. In the Administration Portal menu, select INSTALL > Portal Configuration and make sure that Switch Logs is selected

  4. In the Administration Portal menu, select INSTALL > Server Logs (for old versions, select INSTALL > Switch Logs), and click asterisk-logs > Summaries

  5. Save the latest SystemSymmary.txt file in the backup folder

  1. Log in to the SQL server Windows operating system as an administrator, and start SQL Server Management Studio

  2. In Databases, right-click the database that you want to back up, and select Tasks > Back Up…

  3. Under Backup type, select Copy-only backup

  4. In Destination, Back up to, select Disk

  5. If you can see previous destinations in the box, remove them

  6. Click Add…

  7. Click … next to File Name

  8. In File name, type a file name for the backup

    Remember to add .bak as file extension

  9. In Selected path, make a copy of the path to the SQL backup folder, and open that folder in Windows Explorer

  10. Click OK three times

  11. When the backup is complete, you can see that a backup file has been created in the path that you opened in Windows Explorer

We recommend that you make a copy of that file in your backup folder on Zylinc Windows Application Server.

  1. Log in to the SQL server Windows operating system as an administrator, and start SQL Server Management Studio

  2. In Databases, right-click the database that you want to back up, and select Tasks > Back Up…

  3. Under Backup type, select Copy-only backup

  4. In Destination, Back up to, select Disk

  5. If you can see previous destinations in the box, remove them

  6. Click Add…

  7. Click … next to File Name

  8. In File name, type a file name for the backup

    Remember to add .bak as file extension

  9. In Selected path, make a copy of the path to the SQL backup folder, and open that folder in Windows Explorer

  10. Click OK three times

  11. When the backup is complete, you can see that a backup file has been created in the path that you opened in Windows Explorer

We recommend that you make a copy of that file in your backup folder on Zylinc Windows Application Server.

To back up additional data, you can choose between the following two alternatives:

  1. On the Zylinc Windows Application Server, zip the following folders if they exist, and move the zip files to the backup folder:

    • C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0

    • C:\Program Files\Apache Software Foundation\Tomcat 8.0. ...

    • Repeat the previous step for each additional Tomcat instance you may have.

    • C:\ProgramData\Zylinc

    • C:\Zylinc

    • C:\ZyCore Device

    • C:\Program Files\Zylinc\ApacheInstances

  2. Back up the following registry keys to files in the backup folder, if the keys exist:

    • HKEY_LOCAL_MACHINE\SOFTWARE\Apache Software Foundation\Procrun 2.0

    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0

At your own risk, you can use this batch file to back up the folders and registry keys described in the previous:

On the Zylinc Windows Application Server:

  1. Download Create Zylinc backups before upgrade V1.0.zip to the computer’s desktop, and extract the zip file.
  2. Run the batch file.
  3. Move backups_before_upgrade from your desktop to the backup folder. If PowerShell 5 is available, it's a zipped folder. If not, you can manually zip the folder.

On the Zylinc Windows Application server:

  1. Stop the Windows service with the name Zylinc Queue Manager, or Zylinc Switch Proxy if you use on an old version. This will disconnect users and prevent new logins.
  2. Stop the remaining Zylinc-related services, including all instances of Apache Tomcat services, but leave SQL Server service running.
  3. Use Windows task manager to stop any instances of ZyDesk that may run in any user session on the Zylinc Windows Application Server.

If some of the old services refuse to stop, you can use task manager to stop any remaining processes.

Next: Upgrade Java and Tomcat