Specify number plan settings

This information is primarily for administrators and/or people who manage Zylinc solutions

When you import phone numbers into the Zylinc solution, for example from Active Directory or a CSV file, you must specify number plan settings, so that the Zylinc solution can normalize the numbers into a common format, typically the format specified in the ITU E.164 recommendation.

1. In the Administration Portal menu, select SYSTEM > User Directory

2. In the Numberplan Settings section, you can set up the following:

   • Shortnumber length: Short numbers are internal numbers that you can only call from phones within your organization. Because of that, they don't need to be normalized.

     • Numbers that are shorter than, or match, your short number length, are ignored by the number formatter and stored in their original format without applying any normalization.

       Example: If you set the shortnumber length to 7, numbers like 12345 and 1234567 will be regarded as short numbers, whereas a number like 12345678 will not.

       Parentheses, spaces, and other non-numeric characters will be removed, so they're not included in the length count.

       Example: The length of the number 12(3 4)5 6 (note that the number contains parentheses as well as spaces) is 6.

     • Numbers that are longer than your short number length will be normalized with prefix and country code if they don't already match the normalization criteria (see the following).

   • Default Country Code and Prefix: When numbers are longer than the specified short number length, and the numbers don't already begin with 00 or +, the Zylinc solution will normalize those numbers by adding the prefix and country code that you specify.

     If your organization covers multiple countries, numbers in the source that you import numbers from (for example Active Directory or a CSV file) must contain the required prefix and country codes. When that's the case, there's no need for the Zylinc solution's default country code, so it'll not be used. However, if, in the source, the numbers are formatted with another prefix than the one that you've specified in the Prefix field, they'll get the prefix that you've specified in the Prefix field.

     Some organizations use a 0 (zero) at the beginning of numbers to indicate that the numbers are external. When a number in the source begins with a single zero, the Zylinc solution removes the leading single zero from the imported number and replaces it with the prefix and default country code that you've specified.

   • External Line Prefix: If your organization uses a prefix to call external numbers, the Zylinc solution needs to know.

     The prefix that you specify in the External Line Prefix field doesn't affect how numbers are imported, normalized, and stored in the database. It'll only be used when people in your organization make external calls through the Zylinc solution.