Zylinc Advanced Statistics

With Zylinc Advanced Statistics, stakeholders on all levels of your organization can benefit from information about the amount and nature of inquiries that your organization gets, and how your organization handles them.

You can view Zylinc Advanced Statistics as a major extension of the simple web-based Zylinc Statistics Portal, with which you can monitor queue loads, communication channels, service goal targets, KPIs, etc., and work with selected data in bundled Microsoft Excel templates.

With Zylinc Advanced Statistics, you can do all that plus:

• Analyze and manage data from your Zylinc platform as well as from other core PBX sources, such as BroadWorks, Cisco CUCM, and Skype for Business

• Filter and select specific data, down to individual inquiries

• Set up your own targeted reports

• Schedule automatic generation and distribution of reports

• Export to a wide range of formats

Zylinc Advanced Statistics gives you:

• Easy, efficient, and compelling reporting to management and other stakeholders

• Insight into individual departments’ and agents’ performance in connection with capacity planning, setting of service goals, and performance appraisals

• Details about handling of individual inquiries in connection with training or analysis of quality issues

• Time-based overview of queue load peaks and trends that can expose changes in inquiry patterns, needs for adjusting opening hours, needs for more staff, needs for IT upgrades, etc.—all the quantitative data that you need for your business cases

• Time-based insight into effects of changes, campaigns, etc.

• The freedom to install on-premise, run in a private cloud, or run as a hosted solution

• Targeted information that can help everyone make better decisions—from top management, call center managers, customer service managers, and IT departments to individual agents or receptionists

• Dashboards for display of statistics for operational and analytical use

• Optional integration with your CRM and ERP systems as well as other third-party database solutions

Get started with Zylinc Advanced Statistics: Generate a report ...

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