Send a message to somebody in your Web Agent

Zylinc Web Agent is an upcoming product. Zylinc Web Agent hasn't been released yet, but you'll be able to get it soon.

From time to time you'll probably need to send someone a message that asks them to contact someone else.

Example: Please call Paul (123456) from the city council regarding garbage collection.

You can send such messages from within the Zylinc program via e-mail, SMS text messages, or chat.

To send an e-mail or SMS text message to someone, right-click their name in the View people, resources, and availability in your Web Agent, and select Send Message.

When the message dialog opens, you can select more recipients if required.

You can always compose your own message, but if you click Autotext in the message dialog, you can write a standard message very quickly.

Example: Based on the Name, Phone number, Regarding and Company fields (that become available when you click the Autotext link), you can quickly write a message with a lot of details, like Please call Paul (123456) from the city council regarding garbage collection.

To select between different autotext templates, click the arrow in the right side of the Subject field.

You can use Autotext for e-mail as well as SMS text messages.

To start a chat with someone: Double-click the Skype status icon next to their name in the Web Agent availability overview.