Real‑time wallboards, flexible dashboards, and automated reports
Zylinc Statistics
When one standard isn’t enough
Today, we see a growing demand for flexibility and customization — without added complexity or time consumption. Insights must be easy to assemble, easy to understand, and easy to target to the employees who will actually act on them.
It’s precisely this balance between flexibility and simplicity that Zylinc Statistics is designed to support.
What you get with Zylinc Statistics
Increased insight
Access detailed operational data – with clear visibility into exactly which data is presented.
Increased flexibility
Build your own dashboards and filter data using predefined, dynamic, interactive widgets.
Increased relevance
Configure dashboards for different audiences so they receive precisely the insights that matter to them.
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One statistics platform – Three ways to work with data
Real‑time overview, operational insights, and structured reporting – giving you a better overall view, all in one place.
Real‑time statistics (Wallboards)
Data can be displayed on wallboards or on a desktop overview, showing things like queue lengths, wait times, staffing, and current workload.
This is a valuable tool for team leads, supervisors, and agents who need continuous status updates.
Dashboards – The core of Zylinc Statistics
With the latest analytics environment, you gain access to more data points and – most importantly – the freedom to define which insights are shown, how they are displayed, and over what time period
Reports
Reports can be used both for continuous optimization of daily operations and for higher‑level management reporting on selected KPIs.
How to work with dashboards
You can create and name dashboards as you like and assemble them with exactly the widgets that make sense for your organization.
This means you can structure your data and design dashboards by topic, function, department, or audience — depending on how you work and which decisions the data is meant to support.
When you open the dashboard module for the first time, you already have 4 theme-based dashboards with a selection of the most typical statistics for each theme. This way, you don’t start with a blank canvas — and can then customize it as you wish
Predefined dashboards
Contact Center Efficiency
Contact Drivers
Customer Experience
Workforce Insights
FAQ: Frequently asked questions about Zylinc Statistics
Zylinc Statistics gives you a unified and flexible view of your contact center data, making insights easy to apply in your day-to-day operations. The solution brings all your data together in one place, enabling you to work with real-time insights, operational performance monitoring, and structured reporting. This gives your organization the information it needs to better understand customer interactions, optimize operations, and make more informed business decisions.
With Zylinc Statistics, you can build your own dashboards using flexible, interactive widgets. This makes it easy to tailor data views to different audiences and use cases, such as daily operations, management, or performance tracking. The reporting module also lets you create scheduled reports that can be automated and shared with the right stakeholders.
Yes. Zylinc Statistics is designed to give you the flexibility to work with your data the way your organization needs. You can combine data from different sources and customize dashboards and reports to match your business processes and reporting requirements. This allows you to move beyond standard reports and uncover more relevant, actionable insights.
With real-time wallboards, you can monitor your contact center as events happen. Track key metrics such as contact volumes, wait times, and staffing levels, allowing you to respond quickly to changing conditions and make informed operational decisions. This provides greater visibility, improves day-to-day control, and supports a more proactive approach to managing your contact center.
By combining real-time data, historical analysis, and reporting, Zylinc Statistics gives you a solid foundation for continuous improvement. Identify interaction trends, operational bottlenecks, and the relationship between team performance and customer experience. With these insights, you can take a more structured approach to improving efficiency, supporting employee development, and delivering consistently high-quality customer service.