Zylinc One

We’ve developed Zylinc One to deliver a better mobile experience and make it easier to complete the tasks users perform most often on their mobile devices.
At the same time, the app is built on a new, future-ready technology platform that enables us to continuously enhance existing features and introduce new capabilities as our customers’ needs evolve.

The existing apps will remain available during a transition period, but they will be phased out over the next 2-3 months.
We recommend downloading and starting to use Zylinc One as soon as possible, so you’re fully transitioned before the legacy apps are retired.

Yes. Zylinc One is a brand-new app and must be downloaded and installed from either the Google Play Store or the Apple App Store, depending on your device.

No. You can sign in using the same username and password you already use for Zylinc Desktop and/or your current mobile app.

Zylinc One provides access to the core features and settings available in Zylinc Cloud.
Key information – such as the queues you’re assigned to and currently signed in to – is automatically synchronized between the desktop application and the mobile app

Some personal settings available in the desktop application, such as Favorites, are not included in Zylinc One and therefore are not synchronized.

The existing apps will continue to work during the approximately 2-3 month transition period. After that, they will be retired and will no longer be maintained or supported.
We recommend switching to Zylinc One as soon as possible to avoid any disruption once the legacy apps reach end of support.

Yes. Zylinc One is available for both iOS and Android. The app supports iOS 15.1 or later and Android 7.0 or later, making it compatible with most devices running operating systems from the past 4-5 years.

Yes. The most commonly used features are the same as in the previous apps, making the transition as seamless as possible. The new technology platform also gives us greater flexibility to continuously improve the user experience and introduce new features in future releases.

In most cases, no. Users can simply download the app and sign in using their existing credentials

If your organization has specific security or access configurations, your administrator may want to verify your current setup. Please refer to the Administrator Guide or contact your Zylinc partner if you have any questions.

Yes. During the transition period, you can have both the legacy app and Zylinc One installed on the same device. However, we recommend switching to Zylinc One as soon as possible, as the older apps will be phased out over the coming months.

No. Zylinc One is included as part of your existing Zylinc solution and can be downloaded at no additional cost.

We’ve created both a Quick Start Guide and a more detailed User Guide covering the most commonly used features in Zylinc One. You can find these guides in our Help Center, or request them from your administrator or Zylinc partner.

Zylinc One includes the features that most users rely on every day and is designed to replace the previous mobile apps. Some features and personal settings have been updated or are handled differently than before. At the same time, the new platform provides a stronger foundation for continuous improvements and new functionality in future releases.