Track holiday performance with a custom dashboard

One of the biggest strengths of the new Zylinc Analytics is its flexibility. You can create your own dashboards, give them meaningful names, and customize them with the widgets and data that matter most to your organization and workflows.

For some teams, the existing Contact Efficiency dashboard will already provide the visibility they need into call volume, response times, and service levels during the holiday season. Others may benefit from creating a dedicated Holiday Dashboard focused on the metrics that become especially important when staffing levels, business hours, and customer contact patterns change.

For example, you may want to monitor inbound call volume, traffic distribution throughout the day, service level, wait times, and abandoned calls. These key metrics can quickly reveal whether holiday schedules are affecting availability or creating bottlenecks in specific queues or at certain times of day.

It can also be valuable to track agent activity and availability to ensure staffing aligns with actual demand. If you use customer satisfaction metrics or disposition codes, these insights can help you understand how the holiday period impacts the customer experience and identify inquiry types that may require additional attention.

By monitoring performance throughout the holiday season, you can respond quickly to changes in demand, staffing, or customer experience – helping you maintain a high level of service, even with reduced resources.

Learn how to create a holiday dashboard (in Danish only)

Recommended widgets for holiday monitoring

We’ve selected 11 widgets that provide valuable insight into call volume, availability, staffing, and the overall customer experience. Together, they give you a clear view of performance and help you quickly identify changes in demand or service levels throughout the holiday season. .

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If you would like to discuss your current setup and explore opportunities for improving your contact center, you are also welcome to book a no-obligation sparring session with one of our specialists. Call us or complete this form.