| Feature | Web Agent | Simple Agent | Supervisor Agent |
|---|---|---|---|
| Agent device: Built in soft phone | | | |
| Agent device: External device | | | |
| Agent setup modes & layouts | | | |
| Answer | | | |
| Hold | | | |
| Test | | | |
| Feature | Web Agent | Simple Agent | Supervisor Agent |
|---|---|---|---|
| Agent device: Built in soft phone | | | |
| Agent device: External device | | | |
| Agent setup modes & layouts | | | |
| Answer | | | |
| Hold | | | |
| Test | | | |