zylinc switchboard
Effortless and professional call management
Elevate your switchboard performance
Zylinc Switchboard is designed for businesses that want a modern, flexible, and professional solution – making it easy to handle calls and deliver great service to customers and partners.
With Zylinc, you get a platform built to streamline your workflows, give you a complete overview, and make everyday work easier – for receptionists and the entire organization alike.
Key features and benefits
Scalable and flexible – as your needs change
With different agent types, you can tailor the solution to your employees’ various roles and tasks. Configure agent types to match roles and responsibilities, so agents, supervisors, support and sales teams, and specialists get exactly what they need – like CRM integration, wallboards, and analytics.
When you’re ready for more, extend the platform with Call Recording, AI-powered insights, and NPS – all fully integrated in the platform.
The outcome: One cohesive solution that grows with your business – without added complexity or trade-offs in usability or visibility.
We help you succeed in three crucial ways
A powerful, flexible platform
Robust, efficient call and email handling – powered by proven infrastructure and a flexible setup. Configure call flows, queues and user roles to reflect how your organization works, while giving receptionists and teams a clear overview of incoming interactions. As needs change, the platform can scale with your business and support a consistent experience across channels.
Better customer insight – and better customer experiences
Personal and professional service, backed by interaction history and customer insights, helps teams deliver better experiences and build stronger relationships. By understanding why customers contact the organization and how their enquiries are handled, managers can identify recurring needs and make informed improvements to service routines.
More bandwidth for your teams
A platform that minimizes friction and provides overview and clarity gives employees space to focus and thrive. Shared visibility makes it easier for reception, support and specialist teams to coordinate, transfer calls smoothly and keep customers from repeating information. With clear workflows, colleagues can spend more time resolving enquiries and less time navigating between tools.
The migration went smoothly. From the moment we went live, Zylinc just worked
Nordisk Film under the Egmont Group was looking for a new switchboard for their Valby reception. In their previous solution, the receptionists experienced instability and delays when answering calls – and that solution was not cloud. With Zylinc, they now have a stable switchboard with many features that make the busy receptionists’ everyday life easier.
Zylinc Cloud Email
- A unified view of incoming emails and calls
- Same logic and work processes – irrespective of channel
- Queue-based assignement and prioritization of emails
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Integration to your CRM, so valuable insight follows the customer interaction
