Zylinc Switchboard
Effortless and professional call management
Equip your team with a powerful, easy-to-use platform that streamlines communication, boosts visibility, and keeps your business agile and responsive
Elevate your switchboard performance
Too many companies are stuck with switchboard systems that are confusing, outdated, or don’t support their ways of working. The outcome is the same every time – frustration, wasted time, and a poor experience for both staff and customers.
Zylinc Switchboard is designed for businesses that want a modern, flexible, and professional solution – making it easy to handle calls and deliver great service to customers and partners.
With Zylinc, you get a platform built to streamline your workflows, give you a complete overview, and make everyday work easier – for receptionists and the entire organization alike.
Key features and benefits
Flexible queue management
Easily create and customize queues and rules to fit your organization’s needs
Arguably the best presence on the market
See the availability of colleagues at a glance across MS Teams, calendars, IP telephony, and mobile to keep work flowing
Effortless user management
Automated sync with Microsoft Entra ID keeps users in sync and up-to-date
”UserHappi Workspace”
An intuitive, easy-to-use interface — because happy users mean better customer service
Intelligent search & fast transfers
Quickly identify the right colleague and complete transfers in just a few clicks
Available on desktop and mobile
Work from home or on the move — with the same features as in the office
Scalable and flexible – as your needs change
Zylinc Switchboard is designed to fit your organization today and scale with you tomorrow.
With different agent types, you can tailor the solution to your employees’ various roles and tasks. Configure agent types to match roles and responsibilities, so agents, supervisors, support and sales teams, and specialists get exactly what they need – like CRM integration, wallboards, and analytics.
When you’re ready for more, extend the platform with Call Recording, AI-powered insights, and NPS – all fully integrated in the platform.
The outcome: One cohesive solution that grows with your business – without added complexity or trade-offs in usability or visibility.
We help you succeed in three crucial ways
A high-performing switchboard requires more than great tech. You need a platform that supports everyday work, tools that elevate the customer experience, and solutions that give your teams clarity and capacity. With Zylinc Switchboard, you get:
A powerful, flexible platform
Robust, efficient call and email handling – powered by proven infrastructure and flexible setup.
Better customer insight – and better customer experiences
Personal and professional service, backed by interaction history and customer insights, to deliver better experiences and build stronger relationships.
More bandwidth for your teams
A platform that minimizes friction, provides overview and clarity allows employees the space to focus and thrive.
The migration went smoothly. From the moment we went live, Zylinc just worked
Nordisk Film under the Egmont Group was looking for a new switchboard for their Valby reception. In their previous solution, the receptionists experienced instability and delays when answering calls – and that solution was not cloud. With Zylinc, they now have a stable switchboard with many features that make the busy receptionists’ everyday life easier.
NEW: Handle emails alongside calls
Zylinc Cloud Email
Your Zylinc solution now supports structured email handling. With the new Zylinc Cloud Email, you get:
- A unified view of incoming emails and calls
- Same logic and work processes – irrespective of channel
- Queue-based assignement and prioritization of emails
- Integration to your CRM, so valuable insight follows the customer interaction
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Ready to launch Zylinc Switchboard?
Whether you’re switching platforms or going cloud-first, we’re ready to design your call flow and configure your solution so you can go live smoothly.