The contact center crystal ball for 2026: AI, ambitions, and adoption in practice
2026 will be the year AI is seriously tested in contact centers, with companies pursuing very different goals. Successful organizations share a clear purpose and a p…
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Release 5.4 highlights – in plain language
Selected highlights from our latest release. We continue to strengthen both the agent and supervisor experience with new, practical features that make it easier to c…
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From conversations to insight. Understand how employees work – not just what they achieve
AI-based conversation analysis provides a new, objective data foundation that shows how employees work — not just the results they deliver. This enables more effecti…
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Strategy before features – Setting clear direction for customer service
AI is creating new opportunities in customer service, but these technologies should be evaluated in a strategic context to ensure they support the organization’s ove…
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Unified Customer Insight – when data turns into insight and decision-making power
Unified Customer Insight is about collecting and analyzing customer data across systems to create deeper insights and better decision-making. By combining metadata,…
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Email management directly within Zylinc Cloud Contact Center
Where shared Outlook inboxes quickly become unmanageable, Zylinc Cloud Email ensures structure, transparency, and efficient distribution of emails. Agents get a sing…
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Zylinc Post-Call Analytics: The path to greater efficiency and deeper customer insight!
From automated summaries to AI-driven coaching, Zylinc turns AI into real value for both employees and customers. We follow new trends such as real-time coaching and…
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AI in the Contact Center – From Vision to Value
From automated summaries to AI-driven coaching, Zylinc is turning AI into real value for employees and customers. We follow new trends like real-time coaching and vo…
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Relax – We’ve got your calls covered this summer
See our 5 tips for managing calls, transfers, queues and summer announcements with your Zylinc solution – even when staffing is limited during the summer holidays.
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