New supervisor capabilities in Zylinc Cloud make it possible to handle more operational tasks directly within daily workflows without relying on IT or administrators…
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The supervisor role is changing
The supervisor role in the contact center is evolving from a primary focus on operations and staffing to becoming a key part of customer experience, data-driven deci…
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A new mobile experience for Zylinc Cloud
We’re preparing to launch a new and improved mobile app for Zylinc Cloud, making it easier for employees to access key contact center features on the go. The app is…
Read moreA new mobile experience for Zylinc Cloud
We’re preparing to launch a new and improved mobile app for Zylinc Cloud, making it easier for employees to access key contact center features on the go. The app is…
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The supervisor in the modern contact center
The supervisor role in modern contact centers is evolving from primarily focusing on operations and staffing to also covering coaching, data insights, quality improv…
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9 things you should do if you want to optimize your contact center
Optimizing contact centers requires a holistic approach where technology, data, and automation are combined with improved workflows and employee development. The goa…
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From Conversations to Insights
AI-powered transcription turns customer conversations into structured data, streamlining documentation while improving data quality. At the same time, it creates a s…
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New Statistics module – When one standard isn’t enough
The new statistics module provides contact centers with a flexible and transparent data foundation, offering more detailed insights to support stronger decision-maki…
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UserHappi Workspace is Zylinc’s design vision for a customer service workspace that gives agents clarity and peace of mind to deliver better service in a fast-paced…
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