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Our approach to AI? One size doesn’t fit all

Successful AI adoption starts with people, not technology. Zylinc focuses on building AI skills and introducing practical tools that create real value based on emplo…

Trust is the foundation of successful AI adoption

Responsible AI starts with trust, transparency, and employee involvement. At Zylinc, AI is developed to support learning and collaboration – not employee monitoring…

More AI, more time for customers

AI should support – not replace – customer service employees by automating administrative tasks, giving them more time to deliver great customer experiences. At Zyli…

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What’s new in Zylinc Cloud: Highlights from the first six months of the year

Over the first six months of the year, we've continued investing in Zylinc Cloud to deliver greater flexibility, a better user experience, and even more reliable per…

Track holiday performance with a custom dashboard

A customized dashboard makes it easy to stay on top of things during the vacation period, even as staffing changes.

5 steps to ensure smooth holiday coverage

Follow our vacation setup guide to configure the key settings.

Mobile contact centers: Why they matter more than ever

Hybrid work and increasing expectations around flexibility are making mobile contact center experiences more important than ever. With solutions such as Zylinc One,…

Escalation and real-time assistance

The new escalation and assistance capability in Zylinc Cloud enables agents to receive supervisor support directly during customer conversations. The capability stre…