ZYLINC FOR PROPERTY MANAGEMENT:

Provide residents with great service – every time they call and irrespective of their need

… Renters, owners, residents, future residents. They all need the same experience: Great customer service when turning a house into a home.

Enhance easy and efficient property management with Zylinc

Channel peak loads or urgent customer service challenges

… by setting up as many queues with various welcome messages as you need.

Pull data on all calls, both internal and external

…… so you can staff appropriately and track needs.

Provide excellent and streamlined customer service

… with callback options, complete overview of colleagues’ availability and easy call transfers across all internal departments.

Integrated IT enhances efficiency and great customer service delivery

Providing excellent service in property management means meeting a wide range of highly diverse needs – from future residents wanting to join a waiting list or inquire about availability, to current residents needing help with moving in, water/heating issues, pets, renovations or payments, to those exchanging or moving out of a home.

… All while urgent questions may arise about HVAC, subletting, housing benefits, rent payments and operations …

License types for everyone so maintenance staff can answer the emergency phone 24/7 while administrative staff handle calls from multiple queues with complete overview of every resident’s case

See the presence across professional groups and phone, calender and MS Teams for a complete overview of each other’s availability to answer calls and easily transfer to the right person, no matter where they are located

Unlimited queues and statistics for staffing and emergency response ensures that you can always transfer callers to the right person, both internally and externally simply and efficiently

Cloud-Based and integrates easily for example with Unik – Zylinc builds on top of your existing telecom provider and can be integrated with your existing resident information system, CRM system and Unik

Hey Team Leader! Manage peak loads with data-driven planning!

Without any extra cost, you can set up as many queues (IVRs) and recorded messages as needed. During peak times or urgent customer service challenges, perhaps with water/heating issues, this can significantly ease the pressure on your call center – and improve customer service.

The robust statistics module gives you data that allows you to plan for the right staffing and track queue statuses for immediate adjustments at any time. Using reason codes, you can quickly gain insight into what both prospective and current residents are calling about. This information can be used to update FAQs on your website or record appropriate waiting/welcome queue messages.

Additionally, with Zylinc, you can ask residents to enter their case numbers for immediate transfer to the correct department or offer callbacks, demonstrating to your residents that you value their time and prioritize customer service.