ZYLINC FOR PROPERTY MANAGEMENT
Provide residents with great service – every time they call and irrespective of their need
Enhance easy and efficient property management with Zylinc
Integrated IT enhances efficiency and great customer service delivery
… All while urgent questions may arise about HVAC, subletting, housing benefits, rent payments and operations …
Flexible Licensing
So maintenance staff can answer the emergency phone 24/7 while administrative staff handle calls from multiple queues with a complete overview of every resident’s case. Flexible licensing lets different teams use the tools they need, so urgent maintenance requests and everyday resident enquiries can be handled in parallel without losing sight of who is responsible.
Unified Presence
A complete overview of colleagues’ availability helps staff answer calls and transfer residents to the right person, wherever they are located. Teams can see who is available across departments, making it easier to route questions about applications, move-ins, repairs or payments without unnecessary hand-offs.
Smart Queues & Staffing
Smart queues help transfer callers to the right person, both internally and externally, simply and efficiently. You can set up queues with tailored welcome messages for different needs and use callbacks to respect residents’ time. Queue statistics can also help managers spot busy periods, plan staffing and adjust service when demand changes.
Cloud Integration
Zylinc builds on your existing telecom provider and can integrate with your resident information system, CRM system and Unik. This connects the communication tools teams already use with relevant resident information, helping staff handle enquiries with better context. A cloud-based setup also supports teams working across locations while keeping the solution aligned with your existing IT environment.
Hey Team Leader! Manage peak loads with data-driven planning!
The robust statistics module gives you data that allows you to plan for the right staffing and track queue statuses for immediate adjustments at any time. Using reason codes, you can quickly gain insight into what both prospective and current residents are calling about. This information can be used to update FAQs on your website or record appropriate waiting/welcome queue messages.
Additionally, with Zylinc, you can ask residents to enter their case numbers for immediate transfer to the correct department or offer callbacks, demonstrating to your residents that you value their time and prioritize customer service.