Zylinc CLOUD Navigator
One tool for better service across your organization
When everyone has a complete overview of customers, colleagues, and calls, great service becomes a natural part of everyday work.
A shared foundation for better customer experiences and collaboration
Zylinc Navigator addresses this by giving every employee a personal control center for telephony, availability, and customer information. It ensures a consistent and professional customer experience, no matter where in the organization the call lands – while strengthening collaboration across teams and departments.
How Zylinc Navigator works
Zylinc Navigator and Zylinc Cloud Contact Center share the same User Database, Presence Manager, and Lookup functionality. This ensures seamless integration between the two solutions, allowing them to complement each other with many of the same capabilities — tailored to different user profiles and business needs.
Benefits for the IT Adminis
Benefits for the IT Administrator
Benefits for Users
Who Is the solution for?
Zylinc Navigator shares its features and data foundation with Zylinc Cloud Contact Center, but it’s more cost-effective than a full contact center agent license. This allows the solution to be deployed across a larger part of the organization, lowering the Total Cost of Ownership while enhancing the customer experience company-wide.
To use Zylinc Navigator, the company must have TDC Erhverv Scale or TDC Erhverv One+, both based on Cisco BroadWorks.
Want to see how Zylinc Navigator can transform your organization’s customer experience?
FAQ: Frequently asked questions about Zylinc Navigator
Zylinc Navigator is a collaboration and telephony client that gives employees outside the contact center access to telephony, presence, and intelligent collaboration tools. It makes it easier to manage phone calls, find the right colleague, and collaborate efficiently across the organization.
Zylinc Navigator is designed for employees who are involved in day-to-day customer interactions but are not part of the contact center. This may include employees in administration, customer service, sales, support, or other business departments.
No. Zylinc Navigator is not a contact center client. Users do not participate in contact center queues, ACD routing, or agent functionality. Instead, it is designed for employees outside the contact center who need telephony, presence, and collaboration capabilities.
Zylinc Navigator is built for BroadWorks and uses the BroadWorks platform as the foundation for telephony, user management, and presence.
No. Zylinc Navigator is designed for BroadWorks and does not support Dstny.
Yes. Zylinc Navigator provides a unified view of employee availability by combining presence information from BroadWorks and Microsoft 365. This gives users a clear overview of whether colleagues are available, busy, in a meeting, or otherwise unavailable.
Yes. Zylinc Navigator can integrate with CRM systems and other business applications, allowing relevant customer information to be displayed directly within the interface during phone conversations.
Yes. Zylinc Navigator provides a unified view of employee availability by combining presence information from BroadWorks and Microsoft 365. This gives users a clear overview of whether colleagues are available, busy, in a meeting, or otherwise unavailable.
Yes. Many organizations use both Zylinc Cloud Contact Center and Zylinc Navigator. Contact center agents work in Zylinc Cloud Contact Center, while employees outside the contact center use Navigator. This creates a unified platform that enables the entire organization to collaborate around customer interactions.
Yes. Zylinc Navigator integrates with Microsoft 365, CRM systems, and other business applications, giving employees direct access to the information and functionality they need from within their workspace.