ZYLINC TAILORED FOR LEGAL SERVICES:
The only passive time capture
for phone conversations on the market!
Stop logging client phone conversations manually and inaccurately
Zylinc Passive Time Capture is:
More billable hours per associate
Time captures for each phone conversation take place automatically and no billing codes are required.
Time spent on conversations is ready for invoicing and can be exported to your ERP.
Precise – at all times
Zylinc Passive Time Capture logs incoming and outgoing calls across mobile phones and landlines in hours, minutes and seconds, no billing codes needed.
Calls can, furthermore, be permanently forwarded from landlines to mobile phones. Associates can then enjoy the benefits of passive time capturing around the clock and from wherever.
The associate need not take notes, set alarms, clock calls or even worse reconstruct from memory.
Not only does Zylinc Passive Time Capture make time capturing more accurate. Zylinc also provides your business with exact documentation if a client wants to inspect their legal costs.
Select numbers can be pre-registered to a ‘Never Log’ list. Only the associate can view their personal call log.
2 examples of Zylinc Passive Time Capture
Strictly confidential
For calls to not enter the list, phone numbers for e.g. spouses, children or childcare facilities can be registered on a ‘Never Log’ list. Irregularly occurring phone numbers that cannot be matched with a matter in your CRM system can be removed manually by the associate on an individual basis or rejected automatically.
The list of time captures with phone numbers are stored in a safe encrypted way only for the required period of time for their stated purpose after which they are permanently deleted.
No downloads, apps or installations
1. 100 % automated time capturing and exporting – no interface and no human interaction needed
2. Partly automated – time capturing is automated, scrutiny before exporting is manual, an interface is needed
There are multiple options for manual or automated versions of Zylinc Passive Time Capture along with bespoke solutions matching your business needs:
From 100 % automated where the list of time captures containing phone numbers with a matter match are exported automatically and no human interaction is needed to a manual Passive Time Capture where associates periodically scrutinize their list of time captures to delete irrelevant phone numbers before exporting the list to your ERP system.
In the cloud, automatically updated and secure
All client and employee information updates subsequent to changes in your CRM system – e.g. phone number, customer company name, customer contact name, matter ID and time keeper.
Date, time, duration of the call event and export date into your ERP system will be provided by Zylinc Passive Time Capture.
Watch a no-sound presentation of
how Zylinc Passive Time Capture works
More benefits with Zylinc Passive Time Capture
The associate – and the associate only – has access to and can view their list of time captures. Select numbers can be ‘Never Log’ listed which prevents them from entering the list.
Getting rid of trivial, manual assignments allows your associates to focus on what they are great at – which builds their engagement and satisfaction.
Data is stored in MS Azure West Europe Data Center which is located in the Netherlands, ensuring you data residency in the EU.
If a client wants to inspect the details of their phone calls, you can easily provide detailed information.
Zylinc Passive Time Capture supports any telco utilizing Cisco BroadWorks. Contact us to learn more about coverage and support.
Zylinc Passive Time Capture covers softphones, landlines and mobiles, both iOS and Android.
For transferred, missed calls, associates can see the phone number of the caller, provided the call has been transferred through Zylinc. This also applies to landline calls.
For urgent matters, everyone can easily get in touch across multiple channels: On MS Teams chat, by sending a text or an email – all in one application without having to click around between multiple systems or losing track of things.
Our integrated solutions, Switchboard and Navigator , effectively consolidates all your client interactions in your CRM system, enabling you to easily see ‘last touch’ across your client portfolio. This synergy, moreover, ensures that each client contact is informed, personal and consistent across all touch points.