Zylinc Cloud
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Nordic software, centered around people
over 2 million users. We develop switchboard and contact center solutions that help companies
deliver better experiences through better accessibility, greater collaboration, and deeper insights.
1996
2m+
Global
The future of contact centers begins with Zylinc
One platform, two Interfaces
for customer interaction, collaboration, and data insights. Scalable, simple, and efficient.
kollegaer, skill-based routing og nem adgang til de rette kollegaer –
på tværs af organisationen.
statistik, integrationer til fx CRM-systemer og AI-understøttede
processer – tilpasset jeres workflows.
Why Zylinc?
availability across MS Teams, mobile phones, calendars, and desk phones.
One platform. Multiple roles. Endless possibilities.
culture built on closeness, collaboration, and professionalism in every customer interaction.
We help more than 200 companies
stay accessible to their customers
It matters that it’s a Danish platform that is designed and built for the reality we work in”
Zylinc has given us a flexible platform where both our reception and our support have a clear overview and can act quickly.
simply requires Zylinc Call Recording.
Zylinc Post-Call Analytics
Customer conversations are one of the most valuable data
sources in any organization. And often one of the least utilized!
Zylinc Post-Call Analytics uses AI to transcribe customer
conversations word for word, enabling you to automate
routine tasks, free up time for your employees, and turn
conversations into actionable insights, such as:
• Automated call summaries
• Automated reason coding for every conversation
• Further analysis. providing insight into how to drive better
customer experiences in the contact center; where there are
opportunities for upsell – or risks of customer churn – and
where agents perform well and where there is development
potential
Inspiration, insights, and ideas for the
future of customer engagement
making it work in practice. We share knowledge, perspectives, and experience from customers,
experts, and our own solutions
isn’t enough
isn’t enough
customer
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shows, seminars, analyses, and user days — and stay up to date with what’s happening in the market.
FAQ
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Zylinc provides real-time status visibility across MS Teams, Outlook calendars, mobile phones, and landlines. For example, if a colleague is on a call, their icon appears red (busy). Once they finish the call, meeting, or calendar event, the icon turns green (available).
It also allows you to quickly see statuses such as:
- In a meeting
- At lunch
- On vacation
- On parental leave
All represented with intuitive color codes.
There is no limit. You can create as many queues (IVRs) as needed, including:
- Moving out queues
- Rent payment queues
- Temporary overflow queues
Queues can have:
- Different opening hours
- Callback options
- Digit collect functionality
You can also record custom welcome or waiting messages for specific situations, such as emergencies or service interruptions.
The call flow is fully customizable.
Zylinc includes a powerful search engine where comments and notes can be added to employee profiles.
You can search using keywords such as:
- Moving out
- Emergency water damage
- Pet permit
This helps identify the right colleague and see whether they are available before transferring the call.
Employees can also create their own groups across offices, resident cases, and properties for faster communication.
Zylinc offers 4 different license types, including:
- Supervisor licenses
- Advanced agent licenses
- Mobile licenses for non-desk employees
Because all employees use the same system, everyone can see each other’s availability and transfer calls easily.
Licenses are also floating, meaning one license can be shared between multiple employees as long as they are not logged in at the same time.
Yes. Zylinc provides real-time call center insights through wallboards.
You can monitor:
- Current SLA levels
- Calls waiting in queue
- Staffing levels
- Other live metrics
Wallboards are available as standard or fully customized add-ons and can be displayed on multiple screens.
Yes. You can define your own reason codes and create as many as needed.
Reason codes allow employees to categorize calls after conversations, helping you understand:
- What residents are calling about
- Which topics may require additional staff training
- What information should be expanded on your website or welcome materials
Callback allows residents to request a return call instead of waiting on hold. It supports international phone numbers and is included in Zylinc.
Digit collect allows callers to enter information such as:
- Invoice numbers
- Social security numbers
before speaking with an agent.
The entered information can automatically display the related case on the employee’s screen, saving time and improving service.
Digit collect only accepts numeric input.
Yes. NPS is available as an add-on with plug-and-play integration.
After a call ends, the caller can receive an SMS with a customizable feedback link for rating the experience.
Call recording is also available as an add-on with storage options ranging from:
- 30 days
- 2 years
After the storage period, recordings are deleted while anonymized statistical data can still remain.
Without call recording, the Supervisor Agent license still includes:
- Listen-In
- Whisper
- Barge-In
- Notifications when calls are monitored