Copyright, trademarks, and disclaimer

Copyright

© 2021 Zylinc A/S.

Trademarks

Zylinc is a registered trademark of Zylinc A/S.

Microsoft^® and Windows^® are registered trademarks of Microsoft Corporation. All other trademarks mentioned in this help system are trademarks of their respective owners.

Disclaimer

This help system is intended for general information purposes only, and due care has been taken in its preparation.

Any risk arising from the use of this information rests with the recipient.

Zylinc A/S reserves the right to make adjustments without prior notification.

Zylinc A/S makes no representations or warranties, expressed or implied, by or with respect to anything in this help system, and shall not be liable for implied warranties of merchantability or fitness for a particular purpose or for any indirect, special, or consequential damages.

All names of people and organizations used in this help system’s examples are fictitious. Any resemblance to any actual organization or person, living or dead, is purely coincidental and unintended.

Third-party hardware & software – impact on Zylinc support

Zylinc solutions integrate with numerous third-party hardware and software providers. Some of the third-party software is essential to the core operation, for example operating systems and databases. Other third-party software is needed to implement additional features, for example chat. Third-party hardware, like phones or headsets, can also play a great role in a Zylinc solution.

To guarantee a fully working solution, Zylinc closely follows the release cycles of the third-party hardware and software vendors. Zylinc will not support integration to third-party hardware or software that's no longer supported by the respective vendor. This also applies to hardware and software that isn't directly used in the Zylinc solution as such, but can be used as tools that support the general use of the Zylinc solution, for example Microsoft Excel.

• Microsoft

  Zylinc solutions aren't supported on Microsoft software that has passed its Mainstream Support end date. Zylinc doesn't support Microsoft products in the Extended Support state.

  You can find the official Microsoft lifecycle definitions at https://support.microsoft.com/en-us/gp/lifeselect, from where you can also find detailed lifecycle information on specific products.

• Cisco

  You can find infomation about the lifecycle of Cisco Call Manager at https://www.cisco.com/c/en/us/products/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-listing.html

• Third-party APIs in general

  Many third-party software and service providers don't follow strict software lifecycle policies where changes to APIs are announced well in advance. This applies to, for example, Facebook and Google.

  Zylinc follows updates to all relevant APIs closely, and will update the Zylinc solutions to comply with updates as quickly as possible. However, Zylinc isn't responsible for any limitations, thresholds, etc. in such third-party APIs.

• Third-party hardware

  Many third-party hardware providers don't follow strict lifecycle policies where changes to their hardware and any associated software, firmware, etc. are announced well in advance. This applies to, for example, phone device and headset manufacturers.

  Zylinc follows updates to all relevant hardware as closely as possible, and will update the Zylinc solutions to comply with updates as quickly as possible. However, Zylinc isn't responsible for any limitations, etc. in such third-party hardware.

When you upgrade or downgrade third-party software or hardware that could have an impact on how your Zylinc solution will work, we strongly recommend that you test the upgrade or downgrade in an isolated test environment before you apply the changes in your production environment. You should be especially aware of this if you subscribe to automatic third-party updates.

If you're in doubt about whether particular third-party software or hardware will work with your Zylinc solution, you're welcome to contact Zylinc support for advice.

No warranties

Unless you are provided with a specific warranty from Zylinc as part of your product documentation, Zylinc expressly disclaims any warranty for the product.

The product and any related documentation is provided “as is” without warranty of any kind, either expressed or implied, including, without limitation, the implied warranties of merchantability or fitness for a particular purpose. The entire risk arising out of use or performance of the product remains with you as the user.

Limitation of liability

In no event shall Zylinc or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) nor for any product liability (except for bodily injury) arising out of the use of or inability to use the product or the provision of or failure to provide proper support, even if Zylinc has been advised of the possibility of such damages.

Absent any willful misconduct or gross negligence, the entire liability of Zylinc and its suppliers shall be limited to the amount actually paid by you for the product.

Enterprise orders

When Zylinc partners deal with orders that involve Zylinc, they can greatly benefit from using the recommended standard delivery process. However, when Zylinc partners deal with enterprise orders, that is orders that involve Zylinc solutions for more than 500 end users, they must use the standard delivery process.