”Zylinc is working so well, we don’t even notice it”

Heimstaden Denmark suffered from challenges with missed calls. But since their seamless transition to Zylinc, everything is running smoothly for Heimstaden Denmark – and they are happy to have a system that can be adapted and developed together with Zylinc.

By Helene Bonne

Before Heimstaden Denmark switched to Zylinc, the real estate company lost too many phone calls. Therefore, the company went searching for a new phone system provider.

“The funny thing about Zylinc is that we don’t notice it. It just works. We don’t spend time on it,” says Michael Meldgaard, Head of IT, Heimstaden Denmark.

Why Heimstaden Denmark chose Zylinc

With over 21,000 rental properties across the country and thousands of home seekers to serve every day, Heimstaden Denmark needs a call center that can act as a single point of contact – but with connections to offices, hubs and employees across the country. In addition, Heimstaden uses the Unik system to look up resident cases which Zylinc has an integration to. That is, however, not the main reason why Heimstaden Denmark chose Zylinc.

“We chose Zylinc because the entire system is so user-friendly and uncomplicated that even colleagues who don’t normally work in call centers can handle calls without any problems,” says Michael Meldgaard.

Moreover, during the implementation phase and in terms of developing in pace with the company’s needs, Heimstaden Denmark experienced great responsiveness from Zylinc.

“Zylinc understood that we were coming from a problem and they could solve it. We also have a product that is constantly evolving. We can help develop Zylinc. That appeals to us as a company – and to us, who run it internally at Heimstaden Denmark,” says Michael Meldgaard. 

A seamless transition to Zylinc

On Wednesday 6 December 2023, Heimstaden Denmark switched to Zylinc.

“We were surprised at how smoothly the transition from our old system to Zylinc went. All our customer communication worked from the first hour. No missed calls and no frustrating delays,” says Michael. 

He also highlights the skills the Heimstaden Denmark was met with. 

“We are very impressed with the help and professionalism Zylinc has shown throughout the process. Your technical resources have an in-depth knowledge of the product and throughout they have been ready to help us with any challenges we may have faced. This made the transition so much easier and less stressful for our colleagues,” says Michael.

A contact center that always works

For Heimstaden Denmark, the difference is clear to see. The phone lines no longer present the challenges they once did, with corresponding frustrations for both employees and customers. Now it simply works. 

“In general, there is great satisfaction. We no longer hear complaints about the phone system internally – and when we don’t hear anything, it works. We’re just happy,” says Michael.

Michael concludes with this testimonial for Zylinc:

“We have a great relationship and we highly recommend Zylinc. You also went the extra mile during go live.”

Heimstaden Denmark in numbers:

Number of employees: 250+

Number of rental properties in Denmark: 20,000+ across Denmark

Number of daily calls: 500+ 

Number of different license types at Heimstaden Denmark: Simple, Mobile, Web, Supervisor

Michael Meldgaard, Head of IT, Heimstaden Denmark:

“We chose Zylinc because the entire system is so user-friendly and uncomplicated that even colleagues who don’t normally work in call centers can handle calls without any problems”