FAQ

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Zylinc provides real-time status visibility across MS Teams, Outlook calendars, mobile phones, and landlines. For example, if a colleague is on a call, their icon appears red (busy). Once they finish the call, meeting, or calendar event, the icon turns green (available).

It also allows you to quickly see statuses such as:

• In a meeting
• At lunch
• On vacation
• On parental leave

All represented with intuitive color codes.

There is no limit. You can create as many queues (IVRs) as needed, including:

• Moving out queues
• Rent payment queues
• Temporary overflow queues

Queues can have:

• Different opening hours
• Callback options
• Digit collect functionality

You can also record custom welcome or waiting messages for specific situations, such as emergencies or service interruptions.

The call flow is fully customizable.

Zylinc includes a powerful search engine where comments and notes can be added to employee profiles.

You can search using keywords such as:

• Moving out
• Emergency water damage
• Pet permit

This helps identify the right colleague and see whether they are available before transferring the call.

Employees can also create their own groups across offices, resident cases, and properties for faster communication.

Zylinc offers 4 different license types, including:

• Supervisor licenses
• Advanced agent licenses
• Mobile licenses for non-desk employees

Because all employees use the same system, everyone can see each other’s availability and transfer calls easily.

Licenses are also floating, meaning one license can be shared between multiple employees as long as they are not logged in at the same time.