We are Zylinc
Nordic software, centered around people
Our philosophy
We believe great customer experiences begin with people and the relationships we support. That’s why we use technology to enhance what builds strong connections: presence, insight, and consistency.
Our aim is to give our users clarity and capacity in their daily work, enabling them to deliver secure, professional, and value-creating service. At the same time, we help our customers streamline their operations and give them the freedom to continuously grow their business.
In close collaboration with customers, partners, and tech front-runners
Our solutions are delivered through a strong network of partners – including major telecom providers and experienced IT integrators. Together, we ensure high quality in delivery, onboarding, and support, as well as efficient utilization of telephony platforms.
We collaborate with a range of technology partners —both those that supply systems for our customers’ IT landscapes and those whose technology we integrate into our platform. Examples include Frontdesk, nps.today, and the AI company Speechmatic.
Technology and security
We focus on what we do best: switchboard, contact center, and related functionality. For everything else, we offer flexible integrations and open APIs, ensuring our solution seamlessly connects with our customers’ existing systems.
When we implement new technologies – like AI – we do so with a clear approach/ follow a clear principle: technology must be proven. Moreover, it should support, not replace, employees, and must be easy to implement and use.
Pas på hinanden
Great customer service isn’t just about systems and KPIs – it’s about people.
That’s why we focus on the often-overlooked aspects of contact center life: how we treat one another, how we support each other, and how we create environments that enable both exceptional customer experiences and employee well-being.
In practice, we equip both employees and organizations with the knowledge and tools they need to grow – professionally and personally. In doing so, we help foster a customer service culture rooted in respect, empathy, and a sense of security.
Fact & figures
The people behind Zylinc
The goal was to develop and deliver innovative solutions that bring IT and communication together, inspired by the fast-moving world of unified communications.
Today, Zylinc consists of a dedicated team of specialists in development, support, customer success, and product management – all working under one roof. This setup allows for fast decision-making, close collaboration, and a shared commitment to developing solutions that truly make a difference for our customers – and theirs.
Get inspired
Customer support
If you work directly with Zylinc, you can open a ticket or call us.
Email: support@zylinc.com
Support: +45 8833 6645
For other questions please contact info@zylinc.com
Head Office
Skelbækgade 4, 2. floor
1717 Copenhagen V
Denmark
FAQ: Frequently asked questions about Zylinc
Zylinc develops cloud-based solutions for switchboards, reception, and contact centers, helping organizations deliver efficient, professional customer and citizen services.
Zylinc is trusted by both private and public sector organizations, including banks, utility companies, municipalities, and other organizations with demanding customer service and communication requirements.
Zylinc is trusted by both private and public sector organizations, including banks, utility companies, municipalities, and other organizations with demanding customer service and communication requirements.
Zylinc Cloud is delivered as a cloud-based SaaS solution hosted on Microsoft Azure and integrates with platforms including Microsoft 365, BroadWorks, and Dstny.
Zylinc works with telecommunications providers, IT partners, and system integrators. Depending on your organization’s requirements, Zylinc Cloud can be delivered either directly by Zylinc or through one of our trusted partners.
Product development is driven by close collaboration with customers and partners. We continuously introduce new features and regularly validate new ideas through Proof of Concept (PoC) projects conducted together with selected customers.
Our Customer Success team helps organizations maximize the value of Zylinc Cloud through ongoing guidance, business reviews, strategic advice, and regular discussions about new opportunities and best practices.
Explore our solutions, Knowledge Center, webinars, and other resources on our website, or contact us to discuss your organization’s needs and discover how Zylinc Cloud can support your customer service goals.