A new mobile experience for Zylinc Cloud
The way people work in and around the contact center is changing. For many employees, the workday no longer happens solely at a desk or from a single location. Across many of our customers, work has become more flexible and hybrid – creating new expectations for the tools employees rely on every day.
That’s why we’re currently developing a new and improved mobile app for Zylinc Cloud. Our focus is to deliver a more modern, intuitive, and flexible mobile experience, giving employees access to key Zylinc Cloud Contact Center features directly from their mobile device. The goal is to make it easier to work efficiently and flexibly – wherever the workday takes place.
With the new app, users will have access to features such as queue and call handling, status, presence, and selected contact center capabilities – all gathered in one modern app experience. At the same time, the app is built on a new and future-ready platform that will continuously evolve with additional features and capabilities over time.
For many employees, mobility is not necessarily about working less from the office. Rather, it’s about having the freedom to continue working while moving between meetings, locations, or ways of working – without losing access to the most important tools and functionality.
This is not only relevant for “traditional” contact center agents, but also for team leaders, supervisors, specialists, and employees who work closely with customers and customer dialogue as part of their daily work.
That’s why the app automatically adapts its functionality based on each user’s agent license, supporting different roles and needs across the organization.
If you are already using our current mobile app, it will be necessary to download the new app once it launches. The existing app will continue to function during a transition period but will eventually be phased out.
If you are not using the mobile app today, the new solution also provides an opportunity to bring more contact center functionality closer to employees and support a more flexible workday.
We expect to launch the new app towards the end of June and will share more information as we get closer to release – including guides, instructions, and practical information about transitioning to the new solution.
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If you would like to discuss your current setup and explore opportunities for improving your contact center, you are also welcome to book a no-obligation sparring session with one of our specialists. Call us or complete this form.
